Humphry Inn & Suites

Winnipeg, MB

Humphry Inn & Suites

Winnipeg, MB

front desk hotel clerk

Winnipeg, MB (view on map)

Posted 14 days ago

Job Description

• Education: No degree, certificate or diploma
• Experience: Experience an asset

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Sell merchandise
• Receive payments
• Maintain records and statistics
• Explain the type and cost of services offered
• Arrange for billing for services
• Arrange for refunds and credits
• Answer inquiries and provide information to customers
• Receive and log complaints

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Spreadsheet
• Internet

Transportation/travel information

• Own transportation
• Public transportation is available

Personal suitability

• Organized
• Reliability
• Team player

Financial benefits

• Bonus

Other benefits

• Free parking available
• Work Term: Permanent
• Work Language: English
• Hours: 30 to 40 hours per week