Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
Tasks
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Order office supplies and maintain inventory
Perform general office duties
Receive and log complaints
Receive payments
Explain procedures, risks and benefits to clients
Computer and technology knowledge
Internet
MS Excel
MS Outlook
MS Windows
MS Word
MS PowerPoint
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner
Screening questions
Are you currently legally able to work in Canada?
Do you have previous experience in this field of employment?
