Home2Suites by Hilton Woodstock

Woodstock, ON

Home2Suites by Hilton Woodstock

Woodstock, ON

hotel night auditor

Woodstock, ON (view on map)

Posted 5 days ago

Job Description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 32 to 44 hours per week
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Hospitality industry
• Staff accommodation available
• Hotel, motel, resort
• Relocation costs not covered by employer
• Willing to relocate
• Hotel laundry

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet
• Opera

Security and safety

• Credit check
• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you live near the job location?

Experience

• 7 months to less than 1 year

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Gratuities
• Group insurance benefits

Long term benefits

• Maternity and parental benefits

Other benefits

• Learning/training paid by employer
• Other benefits