Highly proactive manager with over 8 years of experience in team Hospitality management.
Background includes sales, management and customer service in fast-paced settings.
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Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks. • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members. • Implemented quality control systems to reduce errors, resulting in increased guest satisfaction rates. • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations. • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team. Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations. Organized meetings for executives and coordinated availability of conference rooms for participants. • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Carefully interviewed, selected, trained and supervised staff. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Reconciled cash and credit card transactions to maintain accurate records. Led and directed team members on effective methods, operations and procedures. Correctly calculated inventory and ordered appropriate supplies. Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately. Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties. Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste • Kept employees operating productively and working on task to meet business and customer needs • Trained and mentored new employees to maximize team performance • Identified and communicated customer needs to supply chain capacity and quality teams • Tracked receipts, employee hours and inventory movements • Supervised site investigations, reported issues and escalated those that required further assistance • Managed schedules, accepted time off requests and found coverage for short shifts. • Exercised composure under pressure and in escalated customer service scenarios. • Worked closely with team members to schedule breaks and shifts to meet state regulations. • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Provided excellent customer service by greeting customers and meeting quality expectations. • Collaborated with team members to complete orders. • Became familiar with products to answer questions and make suggestions. • Maintained effective supply levels by monitoring and reordering food • Opera e-learning certification in stock and dry goods. Front office management and • Verified prepared food met standards for quality and quantity before Sales and Catering serving to customers. • Smart Serve certified • Utilized POS system to receive and process food and beverage • Food handler certified orders. TTEC Charlottetown - Customer Service Representative
2016
2014
