About Us
Wentworth Hospitality Group is looking for eager and engaged individuals who are passionate about next level guest experience! Our Hospitality division includes four restaurants and a boutique hotel.
Maxine's magnificent interiors are inspired by the funky watering holes of Soho and the corner bistros of Europe. A curated menu by Executive Chef Bobby Milheron features elevated breakfast, brunch, and lunchtime favourites that offer peak flavour and freshness. If you are looking to work within a culture that strives for excellence, creates a welcoming atmosphere and guest experience, are service obsessed and love the hospitality industry, you are the person we are looking for!
Position Summary
As a Manager at Maxine's, you will be essential in creating remarkable dining experiences and connecting with guests and our community as a whole. Your role will involve overseeing daily operations, ensuring that our high standards of efficiency, productivity, quality, and guest experience are met.
Position Responsibilities
Front of House
• Coordinate daily Front of the House and Back of the House restaurant operations
• Execution of outstanding food & guest service
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Control operational costs and identify measures to cut waste
• Executes the pre-shifts
• Innovate new ways to capture sales
• Motivate & inspire leadership around sales
• Demonstrate an ‘Anything is Possible’ mindset: dream big and play big
• Emulate behaviour that drives sales by being on the floor, chatting with guests and help where necessary; no job is too small
• Other duties as assigned
People
• Ensure all team members understand and maintain operating standards
• Motivate team members toward next-level guest service
• Address guest concerns, seeking positive resolutions
• Assist to train new hires and encourage continued development for existing employee
• Ensure brand service standards and proper dress code is always intact
• Promote a positive team culture with a "can do" attitude
• Promote a passionate and competitive sales-driven environment
• Demonstrate, promote, and live by our Leadership Values
Place
• Demonstrate and promote a professional atmosphere that sustains top employee and guest safety standards
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations
• Ensure a safe workplace in compliance with WorkSafe BC
Profit
• Limit promo & Q.S.A. bills
• Find new ways to increase profit
• Find new ways to improve systems & efficiency
• Waste, spillage, portion control
• Achieve Labour budgets every shift
• Bar checks- non alcohol, limes, juice. 86'd product
• Ensure sales forecasts are accurate, realistic, and achieved every shift
Skills & Qualifications
• Education: A post-secondary degree ideally in business management or hospitality
• Experience: 2-3 years prior experience in the restaurant industry
• Ability to work varied hours
• Knowledge about driving sales and meeting financial goals
• Results driven individual with demonstrated record of prior success
• Excellent interpersonal skills with guests and employees
• Conflict resolution skills
• Customer service focus and quality orientated
• Adaptable and flexible
• High energy level, with a tolerance for stressful situations
• Understanding of basic accounting principles and budgets
• Able to successfully coach and manage people
• Driven toward personal development
• Computer Skills: Good knowledge of Word, Excel, Outlook, and POS systems
Wentworth Hospitality Group is a leading hospitality group in Canada. We pride ourselves on our attention to detail, continuously innovating and improving, we strive to set new standards in the hospitality industry. At Wentworth, we are more than just a place to stay or dine; we are a destination where lasting memories are created, and guests feel genuinely appreciated and at home. Wentworth Restaurants Inc., a division of the Wentworth Hospitality Group, features four standout restaurants which are: Homer St. Cafe & Bar, Tableau Bar Bistro, Maxine’s Cafe & Bar, Folietta, and another location opening soon!
Maxine's magnificent interiors are inspired by the funky watering holes of Soho and the corner bistros of Europe. Featuring elevated breakfast, brunch, lunchtime and dinner favourites that offer peak flavour and freshness. We offer a private dining experience, customized to fit your event. Our guide makes it easy to plan and book private events with us, no matter the occasion. We've got everything you need, from the perfect menu to the most aesthetic cafe atmosphere. If you are looking to work within a culture that strives for excellence, creates a welcoming atmosphere and guest experience, are service obsessed and love the hospitality industry, you are the person we are looking for!
Why join Wentworth?
• Flexible hours and scheduling for work-life balance
• Competitive pay plus tips
• Inclusive, supportive team culture
• Career growth, training programs, and mentorship opportunities
• Ability to work at multiple locations
• Employee discounts
Visit the Maxine’s Cafe & Bar website through the link provided to view current job opportunities: https://www.maxinescafebar.com/careers
Interested in joining the Wentworth Hospitality Group family? Visit the link below to explore opportunities across our hotels and restaurants: https://www.wentworthhg.com/careers
