40 Customer Service jobs near Richmond Hill, ON, Canada

Toronto’s landmark restaurant for modern Palestinian cuisine is hiring!

Louf restaurant near Casa Loma is looking for a contract General Manager to cover maternity leave for our current GM. This position may lead to a full-time permanent position.

The ideal candidate will have an excellent level of people skills and menu storytelling, and ideally be familiar with the cuisine of the region. They should be able to build and maintain relationships with guests, and be eager to train and empower their team in all aspects of service. They will be responsible for driving sales and profitability, whilst identifying potential improvements to the Owners. The General Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

Key responsibilities for this role are ensuring a consistently high level of customer experience whilst keeping the business operationally efficient. You will be responsible for hiring, maintaining and training the team, regularly reviewing the P&L / management accounts and coming up with recommendations to improve performance.

OPERATIONAL DUTIES

· Hiring, training and scheduling the team

· Reviewing sales performance to come up with rota forecasts so that we have the right number of staff across different shifts

· Conducting regular team meetings daily/weekly to discuss routine operational matters, sales targets, guest feedback and action taken for service recovery, and any staff issues.

· Monitoring the purchase requests of each department, AR/AP, etc.

· Daily inspecting the store (FOH / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with the Head Chef.

· Dealing with Suppliers / Vendors for quality products and providing performance assessment of vendors every quarter (alongside the Head Chef)

· Inspecting all departments for SOP implementation

· Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming and hospitality culture

· Monitoring the co-ordination between all departments for smooth and efficient operations

· Assessing and reviewing customer satisfaction and service recovery process

· Creating specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies

· Providing timely and constructive feedback to all direct reports as and when required either formally or informally

· Conducting weekly meetings with marketing people for enquiry and follow up and conversion to grow up the business

· Marketing ideas and promotions (strategies)

· Working as Manager on Duty, when necessary

· Performing other duties as requested by the owners

· Delivering superior guest services and ensures absolute customer satisfaction

· Responding efficiently to customer complaints

· Shifting priorities and goals as work demands change

HUMAN RESOURCE RELATED DUTIES

· Ensuring SOP implementation in all departments and check the same during routine operational checks

· Training and supporting the team, ensuring they perform in accordance with established brand standards and consistent with the core values

· Identifying staff learning needs and assisting with development

· Developing staff incentive schemes to increase individual motivation and promote teamwork

· Monitoring compliance with sanitation and safety rules and regulations

ADMINISTRATIVE/FINANCIAL DUTIES

· Working with accounts to prepare the annual budget and monthly forecasts

· Managing labour, food and operational costs to fit within budgets and/or updated forecasts

· Identifying short and long term objectives for improving the operation

· Estimating consumption, forecasts requirements and maintaining inventory

MARKETING DUTIES

· Attending weekly marketing meetings and working with the marketing team to generate ideas for campaigns

· Assisting in the organization of marketing events and photoshoots

INTERNAL RELATIONSHIPS

Directors, Business Development, Marketing & PR, Finance, HR, IT, Staff

EXTERNAL RELATIONSHIPS

Guests, Contractors, Suppliers

QUALIFICATIONS

This is a very “hands-on” and demanding position, so it is paramount that you work well in a team but are also able to set standards and lead by example. You must be comfortable working under pressure and be passionate about serving guests according to the highest standards.

Minimum Experience

· Minimum 2 years’ experience in a similar role

· Bachelor’s Degree (Business Management or Hospitality-related specialism is advantageous but not essential)

Job Specific Knowledge & Abilities

· Strong track record of success in food service industry, in a restaurant setting

· Solid commercial understanding of restaurant P&Ls and cashflows

· Knowledge of Canadian labour law and appropriate training in interviewing, hiring and disciplinary procedures.

· Proficient in computer software including Microsoft Office (Excel, Word, PowerPoint)

Working knowledge of:

· POS system and how to pull reports (Touch Bistro and Open Table)

· Rota and people management software (7 shifts)

· Inventory management software (Wisk)

· Table bookings software (Open Table)

Skills and attitude

· Strong communication, organizational, operational, people and leadership skills

· Energetic self-starter, attention to detail

· Strong customer service orientation

· Passionate about food and / or hospitality

· Humble - a team player

· Strong initiative

· Ability to adapt to a multi-cultural environment

Job Type: Full-time

Experience:

· Hospitality Management: 2 years (required)

Salary $70,000/year pro-rated for the contract duration

louf is an equal opportunity employer. We are committed and actively working towards fostering a positive, supportive, and creative environment that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, Indigenous, Black, and racialized persons; refugee, newcomer and immigrant persons; two-spirit, LGBT2Q+ and gender non-binary persons, and persons with disabilities. Please advise us of any accommodations you may need to ensure you can access and complete the submissions process.

Job Types: Full-time, Fixed term contract

Contract length: 4 months (may lead to permanent full time)

Benefits:

• paid time off

Experience:

• General Manager: 2 years (required)

Work Location: In person

Requirements

• Bachelor's Degree
• Work Permit