22 Customer Service Representative jobs near Ottawa, Ontario, Canada

An exciting opportunity awaits at a full-service hotel nestled in the heart of a vibrant and culturally rich metropolitan area. Boasting over 100 rooms and offering unobstructed views of iconic landmarks in the Ottawa-Gatineau downtown region, this hotel is the epitome of sophistication and convenience. We are currently seeking a dynamic, bilingual Hotel General Manager with a proven track record to lead our team and maximize the potential of this prime property. The successful candidate will play a pivotal role in overseeing all hotel operations and departments, fostering a culture of excellence in customer service, and working collaboratively with the ownership group to surpass collective financial and operational goals.

DESCRIPTION

• Provide comprehensive oversight and management of all hotel departments and operations, including guest relations, front desk, sales, housekeeping, maintenance, stakeholder management, and staff development.
• Lead all human resource functions such as recruitment, training, scheduling, coaching, supervision, payroll, and performance management.
• Conduct regular management meetings to address operational matters, sales targets, Medallia feedback, and action plans.
• Foster a culture of teamwork across all departments, ensuring coordination and alignment focused on enhancing guest experience and service quality.
• Implement and uphold guest service standards of excellence, maintaining a strong presence with front-line staff on a daily basis.
• Manage guest relationship management and promptly address guest complaints and issues through various communication channels.
• Prepare budgets, monitor financials, and strive to maximize revenues while optimizing costs.
• Collaborate with external vendors and suppliers to negotiate favorable terms for products and services as required.
• Develop and maintain external stakeholder relationships, representing the hotel at community business and tourism events to enhance its public image.
• Ensure adherence to operational policies, procedures, and regulatory requirements, striving for continuous improvement and quality standards.
• Conduct property inspections to ensure compliance with licensing laws, health and safety regulations, and brand standards.
• Oversee IT requirements, ensuring infrastructure is maintained and meets brand and guest expectations.
• Report to and collaborate closely with the ownership group to contribute to the organization's vision, strategy, and values, ensuring sustained growth and competitiveness.
• Be available on-call and willing to work evenings and weekends as required based on business volumes and events.

REQUIREMENTS

• Degree in Hotel/Restaurant Management, Business, or equivalent combination of education and experience.
• Minimum of five years of hotel management or supervisory experience, with at least three years of General Manager experience in a hotel setting.
• Knowledge of local competition and industry trends.
• Strong leadership skills and professional demeanor.
• Demonstrated ability to develop and achieve financial plans.
• Proficiency in motivating and leading employees while holding them accountable.
• Excellent interpersonal, written, and verbal communication skills.
• Strong decision-making and analytical abilities.
• Familiarity with various computer software applications.
• Flexibility to work a schedule that includes weekends, holidays, and on-call availability.
• Experience working in a union environment is an asset.
• Fluent in both French and English.
• Currently residing in, or willing to relocate to, the Ottawa-Gatineau region.

Contact Katelyn Querin at katelyn.querin@jrossrecruiters.com or submit your resume in confidence below.

Requirements

• Work Permit