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Ecommerce Manager Part Time / Full Time

5 hours ago

Ecommerce Manager

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Immediate Start

Job Description

Title: eCommerce Manager

Reports to: Director of eCommerce and Digital Marketing

Employment type: 12 month contract

Salary range: $65,000 - $80,000

Location; Burnaby, BC


A bit about who we are: 49th Parallel Roasters was founded in 2004 and is considered Canada’s leading specialty coffee roaster, with five cafes located in the Lower Mainland and Montreal, and strong wholesale cafe, specialty grocery, and e-comm businesses. We also offer the best doughnut in town, with our Lucky’s brand of handmade doughnuts made onsite each morning, along with a variety of savoury menu items.


At 49th, you will be part of a high performing team and culture where continuous improvement is top of mind and we all work together to make the business successful. This is a great opportunity for someone looking to grow in their career. We provide our employees with the opportunity to learn in a supportive environment, and we foster a workplace culture built on trust, open communication, and shared goals.


Our Vision: BUILD NORTH AMERICA’S LEADING SPECIALTY COFFEE MOVEMENT

Our Mission: Make Specialty Coffee Accessible to More People (in More Ways) By Crafting EXCEPTIONAL DIRECT TRADE COFFEE, WITH INTENTION, That INSPIRES CURIOSITY


Our Values:

· We Create Exceptional Specialty Coffee & Customer Experiences

· We are Inclusive, Respectful, & Celebrate Teamwork

· We Aspire to Positively Impact Coffee & our World

· We are Curious & Adaptable

· We are all Aligned to our Mission & Committed to Bringing it to Life


Position Overview: 

 

As the eCommerce Manager, you will be an essential member of our small but dynamic team responsible for driving online growth and expansion. In this role, you will have a broad scope of responsibilities, including managing all aspects of our eCommerce business both DTC (Shopify) and Amazon marketplace. You will be reporting to the Director of eCommerce & Digital Marketing and overseeing the eCommerce Order Processing and Customer Experience. The ideal candidate will combine a deep understanding of eCommerce strategies with a love for coffee culture and an eye for customer satisfaction. 

 

Key Responsibilities: 

Ecommerce Strategy & Site Operations 

• Develop and execute eCommerce strategies to increase sales, optimize conversions, and improve customer experience. 

• Manage and oversee all aspects of the eCommerce site operations, including site merchandising, promotions, customer events and coordination on digital marketing campaigns 

• Ensure product accuracy on the website and Amazon, including copy, photography, and linking, and maintain website product taxonomy using SEO, analytics, content, merchandising, and internal search to ensure consistent execution and optimal customer experience. 

• Ensure compliance with platform updates, policies, and guidelines to maintain our presence and reputation on Shopify and Amazon. 

 

Amazon Marketplace Management 

• Optimize product detail pages, update content, monitor inventory, prevent stockouts, and replenish stock accordingly to maximize and drive Amazon and eCommerce sales. 

• Manage external vendor relationships (web and advertising agencies), providing assets, set-up requirements, and performance feedback. 

 

Reporting & Internal Coordination 

• Develop and maintain a strong understanding of business performance and support the distribution of a monthly eCommerce report that highlights key KPIs and recommendations for the future. 

• Work cross-functionally with Quality Control, Production, and Order Desk teams to ensure coffee inventory levels, assortment, and replenishment meet in-market and future online store demand. 

• Stay up to date on eCommerce trends and Amazon offerings, sharing findings and recommendations with the Director and cross-functional team. 

 

Ecommerce Order Fulfillment & Customer Experience 

• Ensure exceptional customer service by responding to inquiries within 24 business hours and resolving any order or website issues efficiently and effectively. 

• Implement customer service best practices and standards to exceed customer expectations and foster brand loyalty. 

• Support eCommerce fulfillment during peak season  

 

 

Qualifications: 

  • 5+ years of eCommerce experience required, with a proven track record of driving sales growth and improving customer experience. Preferably within the specialty food or beverage industry, with a focus on coffee. 
  • Proficiency in Shopify and Amazon Seller Central platforms, with a strong understanding of eCommerce analytics and optimization techniques. 
  • Experience with Amazon FBA, product creation, and inventory management. 
  • Proficient in Google Analytics and understanding eCommerce KPIs and metrics such as AOV, return/exchange rates, and conversion, with the ability to recommend solutions to drive growth. 
  • Excellent proficiency in Microsoft Office (Excel, Word, PowerPoint). 
  • Detail-oriented with a commitment to quality and accuracy in all aspects of eCommerce operations. 
  • Ability to work independently, prioritize tasks, and adapt to changing priorities in a fast-paced environment. 
  • Familiarity with web analytics tools, digital marketing channels, and SEO principles is advantageous. 

 

Please email your resume to our Director of eCommerce and Digital Marketing, Emman Cheung Price: Emman@49thparallelroasters.com.


Requirements

  • Work Permit

About 49th Parallel Coffee Roasters

49th Parallel Coffee Roasters in Burnaby, British Columbia, Canada

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