Title: eCommerce Manager
Reports to: Director of eCommerce and Digital Marketing
Employment type: 12 month contract
Salary range: $65,000 - $80,000
Location; Burnaby, BC
A bit about who we are: 49th Parallel Roasters was founded in 2004 and is considered Canada’s leading specialty coffee roaster, with five cafes located in the Lower Mainland and Montreal, and strong wholesale cafe, specialty grocery, and e-comm businesses. We also offer the best doughnut in town, with our Lucky’s brand of handmade doughnuts made onsite each morning, along with a variety of savoury menu items.
At 49th, you will be part of a high performing team and culture where continuous improvement is top of mind and we all work together to make the business successful. This is a great opportunity for someone looking to grow in their career. We provide our employees with the opportunity to learn in a supportive environment, and we foster a workplace culture built on trust, open communication, and shared goals.
Our Vision: BUILD NORTH AMERICA’S LEADING SPECIALTY COFFEE MOVEMENT
Our Mission: Make Specialty Coffee Accessible to More People (in More Ways) By Crafting EXCEPTIONAL DIRECT TRADE COFFEE, WITH INTENTION, That INSPIRES CURIOSITY
Our Values:
· We Create Exceptional Specialty Coffee & Customer Experiences
· We are Inclusive, Respectful, & Celebrate Teamwork
· We Aspire to Positively Impact Coffee & our World
· We are Curious & Adaptable
· We are all Aligned to our Mission & Committed to Bringing it to Life
Position Overview:
As the eCommerce Manager, you will be an essential member of our small but dynamic team responsible for driving online growth and expansion. In this role, you will have a broad scope of responsibilities, including managing all aspects of our eCommerce business both DTC (Shopify) and Amazon marketplace. You will be reporting to the Director of eCommerce & Digital Marketing and overseeing the eCommerce Order Processing and Customer Experience. The ideal candidate will combine a deep understanding of eCommerce strategies with a love for coffee culture and an eye for customer satisfaction.
Key Responsibilities:
Ecommerce Strategy & Site Operations
• Develop and execute eCommerce strategies to increase sales, optimize conversions, and improve customer experience.
• Manage and oversee all aspects of the eCommerce site operations, including site merchandising, promotions, customer events and coordination on digital marketing campaigns
• Ensure product accuracy on the website and Amazon, including copy, photography, and linking, and maintain website product taxonomy using SEO, analytics, content, merchandising, and internal search to ensure consistent execution and optimal customer experience.
• Ensure compliance with platform updates, policies, and guidelines to maintain our presence and reputation on Shopify and Amazon.
Amazon Marketplace Management
• Optimize product detail pages, update content, monitor inventory, prevent stockouts, and replenish stock accordingly to maximize and drive Amazon and eCommerce sales.
• Manage external vendor relationships (web and advertising agencies), providing assets, set-up requirements, and performance feedback.
Reporting & Internal Coordination
• Develop and maintain a strong understanding of business performance and support the distribution of a monthly eCommerce report that highlights key KPIs and recommendations for the future.
• Work cross-functionally with Quality Control, Production, and Order Desk teams to ensure coffee inventory levels, assortment, and replenishment meet in-market and future online store demand.
• Stay up to date on eCommerce trends and Amazon offerings, sharing findings and recommendations with the Director and cross-functional team.
Ecommerce Order Fulfillment & Customer Experience
• Ensure exceptional customer service by responding to inquiries within 24 business hours and resolving any order or website issues efficiently and effectively.
• Implement customer service best practices and standards to exceed customer expectations and foster brand loyalty.
• Support eCommerce fulfillment during peak season
Qualifications:
Please email your resume to our Director of eCommerce and Digital Marketing, Emman Cheung Price: Emman@49thparallelroasters.com.
49th Parallel Coffee Roasters in Burnaby, British Columbia, Canada
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