At least 7 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role.
Customer Engagement experience with Dynamics 365 or a competitive cloud product.
D365CE architecture including deployment processes and telemetry.
SQL development knowledge with deep query and schema knowledge.
Deep D365FO SDK knowledge (writing and troubleshooting)
Demonstrated Azure stack technology (IaaS, Microservice Apps, SQL Azure)
Memory dump tooling and analysis
Experience with Visual Studio development languages, PowerShell, CLI, git.
Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product.
Network troubleshooting and tool usage (Fiddler, Wireshark, Netmon, etc.)
Have demonstrated Leadership (handle technically challenging and politically hot customer situations)
Excellent spoken and written English communication skills.
Superior problem solving and troubleshooting skills and ability to use various data collection tools and methodologies to analyze problems and develop solutions.
Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment.
Outstanding partnering capabilities.
Familiarity with development: tools, language, process, methods, troubleshooting
Ability to drive product/service improvements in core technical focus area.
Logical and Critical thinking and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints.
Passion for technology and customer support.
Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.
