Kissa Tanto is a Michelin-starred restaurant located in the heart of Chinatown, dedicated to delivering an exceptional dining experience. Our commitment to culinary excellence, attention to detail, and exceptional service has earned us a reputation as a leader in the industry. We are currently seeking a joint-role Host/Server Assistant to join our team and help us continue our tradition of excellence.
Job Description:
Position: Host/Server Assistant (Joint Role)
Job Type: Full-Time
Responsibilities:
As the Host / Server Assistant at Kissa Tanto, you will play a pivotal role in creating a memorable and seamless dining experience for our guests. You will be responsible for the following:
* Greeting and Seating: Warmly welcome guests, escort them to their tables, and ensure they have a comfortable and enjoyable dining experience.
*Thoroughly assist servers during the evening by providing consistent support with running food, polishing, resetting tables, and other duties as required
* Assist with Reservation Management: Handle reservations, inquiries, and maintain an organized reservation book to ensure efficient seating.
* Assist with Guest Relations: Build and maintain positive relationships with guests, addressing their needs and preferences to ensure a high level of guest satisfaction.
* Assist with Seating Arrangements: Carefully plan table assignments to optimize seating and pacing for the best guest experience.
* Special Occasions: Coordinate and plan for special occasions, such as birthdays and anniversaries, to enhance the dining experience.
* Proactive Problem Solving: Resolve any guest concerns or issues promptly and professionally, seeking to exceed their expectations.
* Maintain a Pleasant Atmosphere: Ensure that the restaurant's atmosphere is warm, inviting, and meets the standards of a Michelin-starred establishment.
* Communication: Collaborate closely with the restaurant's management, chefs, and serving team to ensure seamless service.
Qualifications:
* Minimum of 1 year of experience as a host/server assistant in a fine-dining or Michelin-starred restaurant.
* Exceptional attention to detail and organizational skills.
* A genuine people person with excellent interpersonal and communication skills.
* Proactive and able to adapt to a fast-paced environment.
* Strong problem-solving skills with a focus on exceeding guest expectations
* Professional and polished appearance.
* Knowledge of reservation software and restaurant management systems is a plus
Benefits:
* Competitive salary and opportunities for advancement.
* Benefits after 6 months
* Access to professional development and training
* A dynamic and collaborative work environment
* Employee discounts and special dining privileges
