Casa Loma is currently seeking motivated and enthused Tour Guides. You will be on the front lines of customer service and excellence at Casa Loma. Your role is to make our guests feel welcome, comfortable, and ready for our program or service. This means being prepared with historical and physical knowledge of the castle, audio and/or program materials to hand out, and a guiding hand for a tour or to their program and service. As a first point of contact – this hospitality role provides an important first impression to castle guests.
Responsibilities
-Greeting visitors, answering questions, adhering to Casa Loma Policies
-Providing Guided Tours
-Roaming throughout the building
-Operating the Heritage Elevator
-Directing traffic of visitors in tower staircases and tunnels
-Clearing the building of visitors at the end of the day
-Provide best in class hospitality service
-Other duties as assigned by the manager
Qualifications
Eligible to work in Canada
High School Diploma or equivalent
Previous customer service experience is an asset but not required
Friendly disposition
Must be a team player
Must be available to work evenings, statutory holidays and weekends
Must be able to work 8 hour shifts
Casa Loma is committed to an inclusive, barrier-free work environment, recruitment and selection process. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.
For over three decades the Liberty Entertainment Group, led by Nick Di Donato, has been redefining Toronto’s restaurant, nightlife and special event experience. As developers and operators of numerous landmark establishments the Liberty Entertainment Group has become recognized as one of the most successful and innovative companies in the industry.
Liberty Entertainment Group continues to gain success and acknowledgment for developing an impressive roster of unique venues. These venues include Toronto’s premier special event facilities; Casa Loma, Liberty Grand Entertainment Complex. Liberty Entertainment Group is also responsible for the development of Toronto’s most prolific restaurants such as BlueBlood Steakhouse, Blue Bovine, DaNico, Don Alfonso 1890, and two Cibo Wine Bar locations (King West and Yorkville).
In partnership with OVG, Liberty Entertainment Group will mark a bold step in reimagining how entertainment, community, and economic growth intersect in Ontario. Liberty Group’s role will be central in shaping the cultural and culinary identity of the space, ensuring it becomes a go-to destination for both locals and visitors.
At Liberty Entertainment Group, we’re more than a hospitality company—we’re a collection of passionate innovators, creators, and service professionals who strive to deliver unforgettable experiences. With a portfolio that includes iconic venues, award-winning restaurants, and world-renowned events, Liberty is a place where your talents can shine and your career can thrive.
🌟 Why Work With Us?
Innovative Culture – Join a team that embraces creativity, passion, and pushing the boundaries of hospitality and entertainment.
Career Growth – We invest in your future with mentorship, training programs, and clear advancement opportunities.
Work with Icons – Be part of landmark locations like Casa Loma, BlueBlood Steakhouse, Liberty Grand, Don Alfonso, and more.
