Job Title: Floor Operations Supervisor
Reports To: Restaurant Director
Job Summary:
We are seeking a highly motivated and experienced Floor Supervisor to join our esteemed team at Piva Modern Italian.
The Floor Supervisor plays a critical role in ensuring the smooth and efficient operation of the dining room while providing exceptional guest service. This position requires strong leadership, organizational skills, and a deep understanding of fine dining service standards.
Responsibilities:
- Guest Service Oversight:
- Supervise and guide the service team, ensuring all guests receive exceptional service throughout their dining experience.
- Monitor guest satisfaction and address any concerns or issues promptly and discreetly.
- Ensure all service standards are consistently met, including greeting guests warmly, taking accurate orders, and delivering food and beverages promptly and professionally.
- Assist servers with challenging situations, such as handling guest complaints or resolving service issues.
- Team Leadership & Management: Lead, motivate, and mentor the service team, fostering a positive and productive work environment.
- Schedule and assign shifts, ensuring adequate staffing levels to meet service demands.
- Conduct performance reviews and provide constructive feedback to servers.
- Assist with the training and development of new service staff.
- Maintain a positive and professional working relationship with all members of the restaurant team.
Restaurant Operations:
- Assist with daily restaurant operations, including setting up the dining room, managing reservations, and ensuring smooth service flow.
- Monitor service pace and adjust staffing levels as needed to ensure efficient and timely service.
- Assist with inventory management and ordering of service supplies.
- Ensure compliance with all health and safety regulations.
Quality Control:
- Conduct regular quality checks on food and beverage service, ensuring proper presentation and temperature.
- Monitor the cleanliness and presentation of the dining room and ensure all areas are maintained to the highest standards.
Qualifications:
-Proven experience as a Floor Supervisor or in a similar supervisory role in a fine dining restaurant.
- In-depth knowledge of fine dining service standards, including table service, wine service, and guest etiquette.
- Excellent communication, interpersonal, and leadership skills.
- Strong organizational and time management skills with the ability to multitask effectively.
- Ability to work well under pressure in a fast-paced and demanding environment.
- Strong problem-solving and decision-making skills.
- Passion for providing exceptional guest service and exceeding expectations.
Benefits:
- Competitive wages
- Opportunities for professional growth and advancement within the company.
- The opportunity to work in a prestigious and rewarding environment with a passionate team.
- Complimentary meal and discounts
- Opportunity for future tips and gratuity.
Stylish, contemporary Italian restaurant offering modern Italian fare with local ingredients.
View Company