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1 day ago

guest service agent

Part Time / Full Time
Point Pleasant Lodge
Halifax, NS
10.8 km
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guest service agent Part Time / Full Time

1 day ago
Point Pleasant Lodge
Halifax, NS (map)
 10.8 km away

guest service agent

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Job Description

  • Work Term: Permanent
  • Work Language: English
  • Hours: 15 to 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: Will train
  • Work setting

  • Hospitality industry
  • Urban area
  • Hotel, motel, resort
  • Tasks

  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
  • Computer and technology knowledge

  • Multi-line switchboard
  • Database software
  • Central reservation system (CRS)
  • Internet
  • Security and safety

  • Bondable
  • Criminal record check
  • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Work under pressure
  • Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Screening questions

  • Are you authorized to work in Canada?
  • Are you available to start on the date listed in the job posting?
  • Are you currently a student?
  • Do you have experience working in this field?
  • Do you live near the job location?

Requirements

  • Work Permit

About Point Pleasant Lodge

Point Pleasant Lodge in Halifax, NS


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