Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
or equivalent experience
Tasks
Develop communication strategies
Supervise staff
Act as spokesperson for an organization
Advise clients on advertising or sales promotion strategies
Answer written and oral inquiries
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Receive payments
Explain procedures, risks and benefits to clients
Maintain and manage digital database
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
