Rooms Supervisor Full-time

4 days ago
The Hotel Saskatchewan Autograph Collection
2125 Victoria Ave, Regina, SK (map)
 0.9 km away

Rooms Supervisor

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Immediate Start

Job Description

Posting Date Feb 21, 2020
Job Number 20025137
Job Category Rooms and Guest Services Operations
Location The Hotel Saskatchewan, Autograph Collection, 2125 Victoria Avenue, Regina, Saskatchewan, Canada VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.


Job Summary
 
     Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Notification to Applicants: The Hotel Saskatchewan, Autograph Collection takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.



Requirements

  • Work Permit

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About The Hotel Saskatchewan Autograph Collection

The historic charm and undeniable sophistication of The Hotel Saskatchewan, Autograph Collection will welcome you to a luxurious stay in Regina. Originally constructed in 1927, our hotel has preserved its elegant grandeur through the years. Blending timeless comforts with modern flare, our well-appointed rooms and suites feature pillowtop mattresses, luxurious décor and free high-speed Wi-Fi as well as stunning views of Victoria Park. Awake renewed and head to our on-site restaurant for a healthy breakfast. In the evening, return for a flavourful dinner menu with refreshing cocktails. You can pamper yourself with an enriching skin treatment and soothing massage at our day spa. Located in the heart of downtown Regina, our hotel affords you convenient access to The Regina Flower Conservatory, Mosiac Stadium, University of Regina and Royal Saskatchewan Museum. From world-class services to thoughtful amenities, The Hotel Saskatchewan, Autograph Collection is anything but ordinary in Canada.

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