Our Service Managers are an integral part of the team who provide an exceptional experience for each and every guest. Service Managers work to ensure that Company policies, procedures, and standards are all being followed across the venue. The ability to maintain and execute a clear business vision alongside cultivating positive morale is essential to this role.
In this role, your responsibilities include (but are not limited to):
• Maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and Retail operations within the venue.
• Ensuring that the facility consistently reflects Company standards, and all relevant checklists and inspections are up to date as per both internal and external (regulatory bodies) requirements.
• Being responsible for executing Groups & Events within venue.
• Recruit, interview, train, and coach venue management, and plan for succession.
• Maintain the inventory and shrinkage of all departments.
• Ensure fair and equitable discipline, in compliance with the Company’s Discipline policy and severity table, implementing appropriate action(s) for performance and behavioural management.
• Attend regular meetings with AGM, Senior Service Manager, and designated Service Managers to provide feedback, set goals and evaluate performance.
• Other duties assigned as required.
Qualifications:
This role may be a perfect fit for you if:
• You have 1-3 years’ experience in a similar environment.
• You can analyze and interpret the needs of customers and offer appropriate options, solutions, and resolutions required.
• You have demonstrated the ability to lead a team during high volume business periods in multiple departments.
• You have strong conflict resolution, negotiation, and objection handling skills.
• You have a strong working knowledge of restaurant industry principles, methods, practices, and techniques.
• Proficient with Microsoft Office Suite.
• You have schedule flexibility to work extended hours as required.
• Post-secondary education in business and/or hospitality preferred.
As an employee, you’ll enjoy:
• Tuition Assistance
• Employee Assistance Program
• Flexible Hours
• Discounted Food and Beverages on Shift
• Opportunities to Grow
• & more!
Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.
At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, and more.
Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.
We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.
