Good Thief is a Michelin Bib Gourmand Award cocktail bar and restaurant that also holds 2025's Michelin's Cocktail Excellence Award. We are a hard working team that ensure guest experience and hospitality with having fun not only with our patrons but team. We value work life balance and a sense of family/community with both our team and patrons.
You will be responsible for providing exceptional service to our discerning guests in a sophisticated and vibrant atmosphere. Your primary role will be to deliver a personalized dining experience, ensuring that guests feel welcome, comfortable, and attended to throughout their visit. You will be knowledgeable about our extensive cocktail menu, wine list, and food offerings; while providing hospitality to our patrons.
Responsibilities:
Guest Service: Greet guests warmly upon arrival. Engage with guests in a professional and friendly manner, anticipate their needs, and ensure their satisfaction throughout their dining experience.
Menu Knowledge: Thoroughly familiarize yourself with the cocktail menu, wine list, and food offerings. Provide detailed descriptions of beverages and dishes, offer recommendations based on guests' preferences, and answer any questions regarding ingredients, preparation methods and flavor profiles.
Order Taking and Accuracy: Take guests' orders accurately and efficiently, ensuring special requests and dietary restrictions are communicated clearly to the kitchen staff. Enter orders into the point-of-sale system promptly and verify accuracy before submitting to the kitchen.
Food Service: Coordinate with kitchen staff to ensure timely delivery of food orders to guests' tables. Monitor food quality and presentation, addressing any issues promptly and professionally.
Upselling and Promotion: Actively promote featured cocktails, wines, and menu items to increase sales and enhance guests' experiences. Upsell additional beverages or desserts when appropriate, utilizing persuasive communication skills without being pushy.
Table Maintenance: Maintain cleanliness and organization of dining areas, including tables, chairs, and bar counters. Reset tables efficiently between guest seatings and assist with bussing tables as needed.
Billing and Payment Handling: Present bills to guests accurately, process payments using cash, credit cards, or digital payment methods, and provide receipts promptly. Handle any discrepancies or payment inquiries with professionalism and discretion.
Team Collaboration: Collaborate effectively with other restaurant staff, including bartenders, hosts/hostesses, and kitchen personnel, to ensure smooth service operations and a cohesive guest experience.
Good Thief reimagines Vietnam’s rich culinary heritage through a contemporary lens, presenting a luxurious selection of cocktails and experimental share plates. The menu immerses guests in “nhậu,” a cherished Vietnamese tradition of gathering to eat, drink, and engage in spirited conversation. It’s about clinking glasses, enjoying each round, and forging bonds among family, friends, and even strangers—a celebration of togetherness.
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