Position Overview
Be the primary point of contact for our premium artisan chocolate customers, coordinating their experience from inquiry to fulfillment. You'll handle customer service across multiple channels, work closely with our production team to coordinate custom orders and special requests, and support retail operations in our Vancouver location. This hands-on role combines customer relationship building, order coordination, and retail support in a growing specialty food business. Clear advancement opportunities available with structured development toward management responsibilities.
Duties
Provide premium customer service via email, phone, and in-person
Coordinate orders between customers and production team
Support retail operations, sales, and product recommendations
Manage order fulfillment, pickup schedules, and customer communications
Learn business operations and develop toward team leadership role
Handle custom orders, special requests, and seasonal campaigns
Responsibilities
Maintain 95%+ customer satisfaction and 24-hour response times
Process orders accurately and coordinate with production team
Support retail sales goals and premium service standards
Complete monthly development milestones toward management advancement
Adapt to seasonal business demands and peak holiday operations
Represent company values and premium brand standards
Qualifications
Required:
1-3 years customer service experience (retail, hospitality, or similar)
Excellent communication skills and professional presentation
Strong desire to advance to management within 6-12 months
Computer proficiency and ability to learn new systems
Availability for retail hours including weekends/holidays
Preferred:
Premium retail, specialty food, or hospitality experience
Order coordination or custom service background
Learning agility and leadership potential
Interest in artisan food industry
BETA5 is a contemporary and innovative chocolate and pastry shop in Vancouver, British Columbia, Canada. We were named as One of North America’s Top Ten Chocolatiers, have received numerous International Chocolate Awards, and have been recognized nationally and internationally for our work. We meld art and science, and emphasize technical precision and design to create visually stunning products that showcase the flavours of the premium ingredients we work with.
Taste, complexity, and ethics are important to us, and we only use directly traded artisanal chocolates; the cacao is grown under ethical and sustainable conditions by skilled farmers, and their crop is directly purchased and roasted by an artisanal French manufacturer. Then, it makes its way to us where we create different treats by combining it with the most special produce and nuts we can find. Whenever possible, these ingredients are local and organic. We believe that fresh is best, and we are fortunate to work directly with a number of tremendous farmers who enable us to create chocolate and pastry products that highlight our local agricultural region.
