Able to translate the Client’s strategy and priorities into technology potential and provide counselling on the use of technologies.
Facilitate the communication of the IS&T service catalog to the business.
Partner with internal customers, stakeholders, and IS&T service providers on a regular basis.
Measure the IS&T services performance and share the results with the business.
Negotiate and maintain Service Level Agreements related to the performance objectives.
Support the risk identification and mitigation impacting the IS&T assets within the business.
Understand the IS&T cost model and provide advice and coaching on IS&T costs control.
Drive operational cost improvement initiatives.
Create and maintain operations action plan focusing on problem resolution, specifically when need arises to coordinate problems involving multiple services.
Help build and manage the portfolio of IS&T projects.
About you
Demonstrate leadership in safety, team spirit, respect, integrity, and excellence.
Eight or more years of work experience in IT service management
University degree in a field related to information technology.
Management experience in one or more of the following areas: business transformation and optimization, planning, production/operations leadership, business relationship management and business process management
Effective communications and engagement with all levels of stakeholders (as a representative of information systems technology)
Challenge service levels, support business goals for simplification and standardization.
