Position Summary:
As a Front of the House Manager, you will be responsible for our entire operations at the independent store level with a dedicated emphasis on the FOH staff. As a dedicated and goal oriented Manager, you will ensure all aspects of the business, including your team, are operating to their full potential. You’ve got a keen eye for the small details and you lead by example while living and breathing the Arcana Spirit Lounge culture. This position requires a truly motivated, inspiring and systems driven personality with a passion for delivering on associate and guest experience. You will be responsible for managing and exceeding budgeted goals in addition to creating and delivering on local store marketing initiatives.
Duties and Responsibilities:
-Lead by example! Offer hands-on management style with exceptional leadership skills
Implement, lead, coach and inspire team development at all levels.
-Building a talent rich team, interviewing, hiring and establishing a ‘promote from within culture’ to enhance retention.
-Meet and exceed financial targets including sales, cost of goods sold and labour cost.
-Responsible for building and maintaining a health and safety culture in your store.
-Review of hourly schedules and inventory in relevant software; Push/Silverware/Clover
-Develops systems to improve variances and standards.
-Monitors and responds to guest concerns in house, online or otherwise. Designs and implements solutions to ensure mistakes are not often repeated.
-Ensure compliance for all provincial and federal regulations that pertain to our industry.
-Foster a culture of recognition and reward focused on the achievement of financial metrics, product quality and performance.
-Foreseeing problems before they arise and building contingency plans to ensure our guest and associate experience never waivers.
-Supporting and working with the General Manager on stretch duties and assignments
Education/Qualification:
-University or College designation in Hospitality or Culinary Management an asset
-Intermediate computer skills in MS Office (word, excel)
-Good understanding of phone applications and using them to optimize atmosphere of restaurant. such as SONOS and Tock.
-Minimum 3-5 years of experience leading teams of 20+ associates, including all salaried managers.
-Able to demonstrate strong leadership and communication skills.
-Subject matter expert on Human Rights, ESA and Health and Safety regulations in your Province
-Experience with Push, SilverWare, Clover and Tock would be great assets.
What We Offer:
Friends and Family Discount.
Staff Meals.
Working Conditions:
Ability to work a flexible schedule, evenings, late night holidays and weekends as business dictates
Long periods of standing, walking and talking
Walking up and down multiple flights of stairs
Exposure to extremely hot and cold temperatures from equipment
Lifting up to 50lbs
Exposure to potential food allergens; shellfish, fish, nuts.
Arcana Spirit Lounge, beckons you to a secret enclave in Gastown. This Tarot-themed speakeasy offers cutting-edge cocktails and a curated menu of elevated bites as part of a mystical night out. Dare to discover your fortune at Arcana!
Venture behind the curtain and become part of a workspace that values creativity, expertise... and a dash of the magical.
We are currently seeking passionate and enthusiastic Front of House Staff to join our team.