Status: Permanent, Full time
Location: Toronto/Montreal
VALUES:
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.
DESCRIPTION
The incumbent will be responsible for assisting the Supervisor, Group planning & Sales and also
for assisting team members per assigned markets and accounts while being in charge of some
key clients’ accounts. (Costing & Sales, Clients follow up). Responsible for ensuring the Group
Planning & Sales Team provides high-quality services, which meet the needs of both internal and
external clients for the costing & Sales of group files.
RESPONSIBILITIES
- Support the supervisor in training/development of employees in relation to their tasks and the application of company policies/procedures.
- Provide assistance to the team in planning itineraries and creating group quotes.
- Support the coordinators in their daily tasks.
- Continuous improvement of work methods that enhance the quality of the client experience, while maximizing sales, profitability and quotes request management.
- Collaborating with team and management for procedure manual updates & marketing tools.
- Assist the team in client’s communications and follow-up (client phone meetings as needed).
- Meet clients on site (fam trips, site inspection trips, meetings).
- Participate in trade shows as needed.
- Ensure client’s follow-up for all new client accounts (in pair with Management).
- Assist the supervisor in managing and monitoring Group requests by market segment.
- Management of key client’s accounts (Costing & Sales)
- Assist team in problem-solving related to costings, sales and system (in pair with Management).
- Follow up on all proposals sent and document the results (in pair with Management).
POSITION REQUIREMENTS
- College diploma in administration or tourism or relevant experience in the travel industry, more particularly in a receptive.
- Very good Knowledge of Canadian and USA tourist destinations
- Excellent computer skills (Windows environment, Word, Excel)
- Strong verbal and written communication skills in English with internal and external clients and customer service skills.
- Mastery of the French language is required (both oral and written). Knowledge of a 3rd language (Spanish / Italian / German / Dutch) is an asset.
Jonview values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Jonview will work to accommodate people with disabilities throughout the recruitment and selection process. If you require a special arrangement, please contact us so that we can work together to adequately meet your needs. The use of the masculine in this document is for the sole purpose of simplifying the text.
Only successful candidates will be contacted.
