Position Job Title: Manager, Campus Operations
Location: Vancouver, BC (On-site)
Reports To: Associate Director Facilities & Building Operations
Primary Purpose
The Manager, Campus Operations reports to the Associate Director of Facilities & Building Operations and is responsible for ensuring the smooth and efficient functioning of the assigned campus. This involves maintaining a presence on campus, providing a safe and secure environment conducive to student learning, overseeing daily activities such as the timely start of the business day, and managing daily operations. Additionally, the Manager, Campus Operations is responsible for supervising Campus Support Ambassadors, optimizing space and resources by establishing best practices and processes, and upholding high standards of cleanliness and functionality in offices and communal areas.
Campus operations refer to the management and coordination of various activities and services within the post-secondary educational institution's physical campus. These activities can entail a wide range of functions, including facilities management and maintenance, security, event planning, and the day-to-day functioning of the campus to ensure a safe and productive environment for students, faculty, staff, and visitors. Campus operations may also involve the allocation and utilization of resources, such as buildings, classrooms, and other facilities, to support the institution's educational and administrative objectives.
Specific Responsibilities
Primary responsibilities:
- Act as the primary point of contact for all campus operations.
- Provide supervision and guidance to the campus operations coordinator and campus support ambassadors.
- Manage the scheduling, duties, and performance for the campus support ambassadors.
- Establish and oversee a Campus Support Ambassador program.
- Ensure the smooth execution of daily campus operations, including: Timely opening and closing of campus buildings; Ensuring the availability of essential resources (campus support ambassadors, security, IT, facilities); Facilitating effective and timely communication of campus activities such as construction and disruptions etc.; Maintaining a clean, safe, and secure work/learning environment.
- Conduct regular inspections of campus offices, classrooms, communal areas, and furniture.
- Conduct audits of contractor services (Janitorial, Security etc.) to ensure service quality.
- Maintain and update vendor contracts in a timely manner to align with campus needs and standards.
- Collaborate with all university units through regular meetings to assess their needs.
- Review, process, and support requests for campus use including campus events and office/furniture relocation.
- Assist in establishing and upholding campus standards for office layouts, cleanliness, and appropriate signage.
- Responsible for the development and implementation of awareness campaigns related to campus life, facility usage, and safety practices.
Assessment and Reporting Duties
- Conduct regular assessments of campus needs and provide reports on the quality of furniture, working conditions, campus infrastructure performance, and cleanliness maintenance.
Emergency Preparedness and Management Duties
- Assist in the development and maintenance of emergency response plans.
- Act as the campus incident commander.
- Participate in and support the Behavior Intervention and Threat Assessment Teams.
- Provide Information and conduct educational workshops for the campus community.
Other Duties as assigned
- Assist and contribute to university-wide activities, including reviewing and seeking approval of campus event plans.
- Coordinate facilities projects, including relocation and post-cleanup.
- Offer support to the Facilities & Building Operations department with existing and new projects.
Position Requirements
Competencies:
- Ability to provide excellent customer service to a diverse range of the University’s stakeholders.
- Ability to handle confidential and sensitive information with a high level of professionalism.
- Proven ability to manage a team and foster a positive working environment.
- Ability to effectively work in a fast-paced environment.
- Experience in managing teams and the ability to analyze and provide feedback as necessary.
- Demonstrates a proactive approach and takes initiative.
- Proven ability to problem-solve and function under a high-volume work situation.
- Flexibility in working days and hours (with the understanding that weekend work may be required).
- Willingness to travel between university campuses to support business needs and provide backup support and coverage.
- Excellent computer skills, including a high degree of proficiency in Microsoft Office applications (Word, Excel, MS Teams, PowerPoint).
Education and Experience:
- Minimum Bachelor’s degree (Master’s degree is preferred) in Operations, Facilities Management, or other related business management fields.
- Minimum of 3 years’ experience in a post-secondary institution or a combination of relevant education and experience.
- Experience in an operation/facilities management position, preferably in a post-secondary community.
- A Class 5 Driver's license is required as travel between campuses may be necessary to meet the needs of the university and to provide backup support.
We greatly appreciate your time and efforts in applying for the position at UCW; however, please note that only successful candidates will be contacted due to the high volume of applications.
University Canada West is strongly committed to equity, diversity and inclusivity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons and others who may contribute to the further diversification of ideas.
The University recognizes that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.g., parental, elder care and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, the University will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.
If you require any accommodations at any point during the application and hiring process, please include this note in your application.
