This sporting goods buying group is seeking an enthusiastic Bilingual Customer Service Associate, who will be a member of the Marketing team. Reporting to the Digital & E-Commerce Manager, this full-time contract position will play a critical role in website sales and in providing customers and brick-and-mortar store locations with a positive brand experience and timely response to inquiries. This position has the potential to be full-time permanent following the one-year contract term. The ideal candidate for this position is fluent in French and English, has excellent people skills, is a strong communicator, is organized, and is a problem solver. You are a strong writer who understands the importance of quality communication and the role it plays in resolution. You have an excellent command of both written and verbal English and French and must demonstrate keen attention to detail with a high degree of organization.
This role requires the successful candidate to work independently and within a team environment, to support their overall e-Commerce objectives, while also working as the ‘air traffic controller’ with customers and stores. If you're ready to bring your passion for sports and customer service expertise to a dynamic team, apply now and be a part of our client's mission to do everything they can to help find what fits the game of each customer that visits them. This role is remote however if living in Western Ontario, could work once a week in the office.
DESCRIPTION
REQUIREMENTS
This is an ideal position for a candidate who thrives in a fast-paced environment where every day is different. You enjoy assisting people and like connecting with both customers and store staff who are fulfilling e-commerce orders. You are a communications specialist and will be accountable for timely communications and conflict resolution. You are comfortable working in a digital environment, communicating with customers and stores by e-mail and by phone.
Contact Miriam Ronen at 416.410.5316 x4 or submit your resume in confidence below.