Company Vision
Asahi Canada’s vision is to become an International Premium Beer powerhouse. We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to everything we do. Asahi Canada's collection of premium beers each tell their own brand story and share a passion for craftsmanship, authenticity and using only the finest ingredients. Our iconic premium beers include Peroni Nastro Azzurro, Grolsch Premium Pilsner, Asahi Super Dry, Pilsner Urquell, Fuller’s London Pride, Tyskie, Kozel, Lech and Zubr. Asahi also owns and distributes several spirits based ready-to-drink (RTD) brands including Vodka Mudshake and Twisted Shotz.
Asahi Group Holdings (our global parent company) is the third largest beer company in the world based on market capitalisation. Asahi Canada operates within the EMEAA Division of the Asahi Europe & International group and is the lead growth market for the International business. At Asahi Canada, we have a clear mandate to strengthen our position by establishing a leading premium presence. The expectations are that Asahi Canada is among the leaders in global growth within Asahi Group Holdings.
Asahi Canada has an ambitious, high-performance culture. It seeks people with entrepreneurial mindsets that thrive in fast paced, market facing environments. It offers talented individuals a unique opportunity to work in world-class teams while assuming high levels of personal accountability to deliver on the company’s mission.
Key Purpose Statement
The Customer Service Manager is tasked with owning the Canadian Customer Service Strategy to deliver a smooth end-to-end supply process across Canada. They will manage and optimize our international distribution processes to resolve issues in Customer service and act as the key contact between breweries, customers & distributors / liquor boards (in alignment with Customer Collaboration Manager). Operates to clearly defined rules of engagement and procedures with sales, finance and supply chain departments to facilitate efficient and cost-effective order capture and information to customers in a spirit of excellent customer service and external customer satisfaction.
Key Responsibilities
Order to Cash Process
Customer Service Management & Execution
Communication & Engagement
Desired Experience
Travel
· Office-based position (at 65 Heward Avenue, Toronto, Ontario)
ASAHI BEHAVIOURS – strong individually, stronger together
· Committed – we do what we say we will do
· Cooperative – we are stronger when we work together
· Curious – we are open minded and discover better ways
· Bold – we are clear and decisive in whatever we do
· Empowering – I bring out the best in my people
We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are!
At Asahi Canada we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs.
We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.
Asahi Canada welcomes applications from people with disabilities and will make accommodations, upon request, for any part of our selection process.
We appreciate and review all applications but contact only those applicants who best fit our requirements.