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Adecco is currently hiring a temporary to permanent full-time Bilingual Customer Service Representative (FR/EN) to work for our client located in Toronto or Montreal, QC.

As a Bilingual Customer Service Representative, you will play an important role in helping investors achieve their retirement and other life goals. You will take great pride in ensuring all requests received from Advisors and Dealers are handled with the highest level of care.

• Location: Toronto, ON or Montreal
• Shifts: Monday to Friday | between 8:00am – 8:00pm (EST) | 37.5hours per week
• Job type: Temporary to Permanent position | Full-time

Here's why you should apply:

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process
• Starting on your first day with the client, you will receive extensive training, resources and support that will build your expertise, skills and confidence
• Our work culture is award winning. It’s more than just a job here.

Responsibilities:

• Provide premium customer service to investment advisors, their support teams and investors in our inbound call centre.
• Work directly with advisors and investors to provide them with the support they need to educate and plan their clients’ short-term and long-term investment strategies.

Qualifications:

• Must be legally eligible to work, and reside in Canada
• College Diploma or University degree required
• Bilingualism in French and English (verbal and written)

This is the right opportunity for you if:

• You care about helping investors and building a better future for them
• You have a passion for delivering an exceptional client experience
• You want to contribute to the growth of the business by developing and deepening existing relationships
• You have a strong desire to learn and grow
• You thrive in a workplace culture that promotes collaboration, diversity and belonging
• You are flexible and adaptable
• You have a desire to use your analytical and critical thinking skills to solve client problems
• You embrace new technologies
• You have strong written and verbal communication skills
• You are detail oriented
• You value feedback and can quickly apply insights and coaching to grow professionally

Requirements

• Work Permit