Who we are:
We are Outdoor Living Manufacturing Ltd, more commonly known as Outdoor Living Today.
OLT is a Western Red Cedar manufacturing company located in British Columbia. We specialize in sustainable, high-quality Cedar Sheds, Gardens, Playhouses, Gazebos, and Pergolas which we have been supplying to homeowners in Canada and the United States for over 15 years.
Our head office in Maple Ridge, British Columbia, is looking to fill a new role with a positive candidate who wants to grow with us in a fast-paced, customer-centric environment.
The successful candidate will have a proven track record in both customer service, and sales environments - dealing with customers, sales, and problem-solving, along the way.
A Day In The Life:
If you are a positive leader who excels in delivering a good customer service experience, we want you to be part of our team!
The primary responsibility of the Customer Service/Sales Assistant Manager is to help oversee our customer service, answer product questions, finalize orders, and all other relevant functions of service to ensure we are delivering excellent customer service to our customers.
The individual within this role will ensure the smooth functioning of administrative processes related to customer service and work with our dispatch to ensure customer satisfaction and meet the Company objectives.
Other aspects of this role include supporting the sales department in an administrative role.
Duties & Responsibilities
Customer Service:
- Create a seamless and efficient customer experience in services and support
- Answer Product questions and offer information to the customer
- Proactively identify and resolve potential Customer Service issues before they become problems
- Take feedback from customers and work to proactively deliver business value
- Offer a great Customer Experience - demonstrate empathy and excellence to ensure that each touchpoint across the customer journey is seamless, engaging, efficient, and delightful.
- Strong written and verbal communication skills with the ability to interact with all levels of the organization
- Manage orders and sales orders entry where necessary
- Working with the Sales team to grow the business in a structured and strategic manner
- Assisting in communication with Dealer trading partners
- Working within the onboarding portal of the trading partners
- Working with the Supply Chain team, log RMAs and, as necessary, follow these through to completion
- Work closely with the sales team to measure your success and achieve sales targets
We Are Looking For Individuals Who Are:
- Bachelor's degree is preferred, but equivalent experience will be considered;
- 1 year of Customer Service, Account Management, Delivery Driving, and/or Sales experience is preferred but not required for the right candidate;
- Working knowledge of Microsoft Office (Outlook, Word, and Excel);
- Customer-focused and detailed oriented;
- Excellent communication and interpersonal skills;
- Excellent time management and problem-solving skills.
- Communicate with honesty and kindness
- Integrate fun and joy as a way of being and working (don’t take themselves too seriously).
- Ability to maintain composure in stressful situations, respond to customer needs quickly and effectively
- Problem-solving skills to identify potential technical / product solutions as they emerge
What’s in it for you:
- Job stability: Outdoor Living Manufacturing Ltd. has been employing people for over 15 years in Canada
- The starting rate of pay will be $ 25.00 per hour paid on a bi-weekly basis.
- Potential for Hybrid/Remote working over time
- Great teammates and collaborative work environment
- A consistently growing company that promotes from within
- Ongoing training and mentoring to prepare you to move into a higher position
