Summary of Business:
Amphenol (www.amphenol.com), (www.Amphenol-CS.com) is a Fortune 500 Company and one of the largest manufacturers of interconnect products in the world. We design, manufacture and market electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems.
Job Description:
The top priorities of this position will be customer advocacy, to be the voice of the customer into the organization as well as the voice of Amphenol out to the customer, enter orders and quotes into the MRP system, interface and build relationships with external customers and provide customer support to Product Managers, Product Specialists and other internal staff. The ideal candidate will possess excellent verbal and written English skills and have a team player attitude. The capacity to learn will also be a major factor. Due to the nature of this position an outgoing, people-oriented person who can work under pressure would be best suited. A detailed oriented individual is also required. Performance will be measured based on established annual objectives, and as applicable, feedback from territory managers (salespeople) and customers. May occasionally require working from home after hours using provided laptop computer for order entry during peak periods. Opportunities for advancement and growth could be to product specialist or account manager.
Roles & Responsibilities:
· Answering emails, calls, talking with internal and external customers
· Preparing Quote, coordinate PCN with customers, forecast analysis and preparing book-to-ship estimates
· Organizing and responding to email RFQ enquiries, orders and technical requests
· Technical support and pricing management
· Working with product managers, regional sales managers, and internal and external customers
· Analyzing customer forecasts and work closely with planning and sourcing teams
· Other related duties as required.
Aspect of Position:
· Challenge of making the order budget each month
· Satisfaction gained from meeting customer needs
· Challenge keeping up with emails, telephone calls and paperwork
Qualifications:
· Post-secondary education (Business or Technical degree/diploma)
· 7+ years customer service experience
· Manufacturing industry experience; ideally within a company that manufactures connectors or small mechanical/electrical parts
· Strong capacity & desire to grow into a leadership position
· High proficiency with desktop operating systems
· Microsoft Office computer experience
· Organizational skills
· Strong communication skills
· Excellent command of the English language
Desired to Have:
· Knowledge of networking, cloud computing and storage industries and /or electrical component industries
· Solid Microsoft Excel skills
· Experience with CRM, MRP and/or ERP systems
· Supervisory experience
