OUR COMPANY
PWO Canada is a Tier 1 and Tier 2 supplier for auto manufacturers globally. We are one of five subsidiaries in the PWO AG Group, manufacturing lightweight metal components for the automotive industry.
PURPOSE OF POSITION
The Key Accounts Manager manages and controls the accounts for key customers. The position is responsible for all calculations, submissions and negotiations in the quoting process for new businesses and for change requests, from receipt of RFQ through to follow up with customers. As a principal liaison between PWO and the customer, the Key Account Manager is responsible ensuring good customer relations while representing the company interests.
NATURE AND SCOPE OF POSITION
The Key Account Manager works with others and makes decisions regarding quotes to customers, purchases, expenses, and remuneration within the key customer accounts. The incumbent must coordinate quoting efforts with partners in project management, engineering, purchasing, logistics and finance departments locally and in other subsidiaries.
As necessary, the Key Accounts Manager acts as a liaison between internal departments and the customer to
Challenges faced by the position include acquiring new business with the customer, negotiating price increases/decreases, reversal of customer charge backs due to communication breakdowns, collection or investigation into overdue accounts, relocation of production, and assisting in settling disputes in a diplomatic fashion to ensure good customer relations. This is accomplished by reference of agreements, industry standards, and a sense of fairness to both parties in meeting customer requirements. Major challenges include finding information that is the responsibility of other departments. Activities performed by the position impact the department in both the short-term and long-term.
QUALIFICATIONS
Education: Completion of a post secondary education in an Engineering, Business Management, Mechanical Technology, and/or Marketing program is required.
Knowledge and Skills: The position must have an excellent understanding of the sales and marketing of potential business in the automotive industry. The position requires the ability to use Microsoft Office and MRP systems. Management skills such as delegation, problem solving, organization, time management and interpersonal skills are required. Must have both a valid Ontario Driver’s License and Passport as both are necessary due to travel requirements.
Communication Skills: Organized, calm disposition and strong communication skills to deal with customers and internal partners.
Nature and Length of Experience: At least five (5) years experience in a similar job and manufacturing environment is preferred.
RESPONSIBILITIES
PWO Canada INC. values diversity in our workforce, as well as in our customers, suppliers, and others. We provide equal employment opportunities for all applicants and employees and do not discriminate on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, a record of offenses, marital status, family status, disability or any other characteristic protected by local law.
PWO Canada INC. welcomes and encourages applications from everyone. Accommodations may available upon request for candidates taking part in all aspects of the selection process. If you would like to request a specific accommodation because of a disability or a medical need, please advise the Recruiter or Human Resources Associate when you are selected to participate in the recruitment process.
