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Teifi Digital, a prestigious Shopify Plus partner, excels in resolving complex unified commerce challenges. We focus on integrating large catalogs, sophisticated data frameworks, and legacy systems into seamless unified commerce and B2B solutions, delivering unparalleled customer experiences. Our skill in deploying Shopify Plus caters to top-tier merchants in manufacturing, parts, distribution, retail, and B2B, ensuring minimal technical debt and maximized e-commerce revenue.

Job Role:

We're looking for a Technical Project Coordinator with Shopify expertise to support significant e-commerce initiatives in the retail space. The ideal candidate will possess a strong background in procurement, configuration, and implementation of retail technology systems. This pivotal role demands collaboration with multidisciplinary teams to provide bespoke solutions to our global enterprise clientele.

Key Responsibilities:

• Support Shopify Retail projects end-to-end.
• Coordinate and monitor the procurement and configuration of hardware and peripherals devices.
• Implement Shopify Retail for clients, including custom applications and configurations for enhanced functionality.
• Collaborate with design, development, and product teams, to execute custom components and configurations to achieve client objectives.
• Support retail team project planning, requirements definition and timeline planning.
• Translate complex technical requirements and concepts for non-tech stakeholders, including clients and ensuring mutual understanding.
• Resolve intricate technical issues and provide comprehensive solutions, particularly in Shopify Retail integrations and customizations.
• Provide ongoing technical support to clients for Shopify Retail related inquiries.
• Provide training and materials to end-users, including conducting training sessions and creating customized training materials to align with company workflows.
• Cultivate teamwork and uphold excellence in all project facets.
• Documentation and Standard Operating Procedures creation and implementation

Qualifications:

• Proven track record in technical project coordination, especially in e-commerce and digital commerce.
• Knowledge of Shopify Plus, its functionalities, and industry best practices.
• Experience with retail POS and WMS systems.
• Excellent communication and interpersonal skills, with the ability to train and support end-users effectively, including senior managers and executives.
• Aptitude for handling multiple simultaneous projects in a dynamic setting.
• Ability to adapt to a fast-paced and dynamic work environment, with a focus on delivering results and exceeding expectations.
• Experience in customer service or customer support
• Background in manufacturing, parts, distribution, or B2B is advantageous.

Benefits & Perks 

• Salary: $45,000 - 65,000 CAD depending on experience
• Opportunity for professional development with training, certifications, peer mentorship
• Hybrid working environment 
• Flexible full-time working hours, health and dental coverage in Canada
• Learn skills outside your direct role and try new disciplines and challenges to grow into new roles or transfer practices
• Profit-sharing opportunities for full-time employees pending probationary period passage

To apply, email your resume to apply@teifi.ca with the role that you are applying for.

Requirements

• Work Permit