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Senior Bilingual Customer Service Representative (NOT A CALL CENTER)

Location: Mississauga, ON-HYBRID

Hours: 7:30am -6:00pm – must be able to cover shifts during this time. - MUST BE ABLE TO WORK BETWEEN - 7:30am - 6pm

Shifts are: 7:30am-4pm, 830am – 5pm or 9am-6pm.

Salary: Up to $70K

Company:

Our client is a well-established company in the food industry. They are currently looking for a Bilingual Customer Service Representative/Key Accounts Specialist to join their dynamic team in a hybrid capacity.

PERKS

• A GREAT PLACE TO WORK! NO OFFICE POLITICS! TIGHT-KNIT TEAM!
• Full Time with excellent benefits
• Benefits after one month! Medical, Dental, Pension Plan
• BETWEEN hours - 7:30am - 6pm

Basic Purpose:

Reporting to the Manager, Customer Service, the incumbent will be first line contact and will provide support to all customers in placing orders and handling inquiries both internally and externally. The incumbent will be responsible for efficient and accurate entry of all orders into the SAP system and will work very closely with various departments to ensure complete customer satisfaction.

Key Responsibilities and Activities:

• Receive and process orders and order changes from Internal and External customers via telephone, fax, email, E.D.I. and C.I.M.S.
• Ensure efficient and accurate input of orders into SAP using a number of parameters including inventory data, logistics and customer specifications.
• Monitor and follow-up on outstanding orders.
• Handle all other customer requests: samples, orders, product information.
• Write QNOTES when required.
• Maintain open communication with all external and internal customers at all locations.
• Liaison with customers, sales, dispatch, and order coordinators to ensure timely and accurate delivery requests.

Selection Criteria / Requirements:

• Bilingual in French/English at a professional level (spoken and written)
• Customer Service or equivalent experience
• Adept in resolving problems and troubleshooting.
• Proven ability to multi-task
• Strong interpersonal and communication skills
• Proficient in Microsoft Office
• Knowledge of SAP is an asset

Requirements

• Work Permit