Summary of the role
Reporting to the CFO of Mont Cascades’ parent company, ProSlide Technology Inc., a pioneer in the major water ride industry, the General Manager will be responsible for overseeing the day-to-day operations while executing the long-term strategy.
In this key leadership role, you will be tasked with planning, organizing, directing, and controlling the financial, material, and human resources related to the organization, including both ski and waterpark operations, the guest experience, and food and beverage. You will be responsible for leading the development and execution of strategic and operational plans, with direct oversight of the full profit and loss, marketing, and all other corporate operations.
You will play a pivotal role in ensuring a seamless and exceptional guest experience by maintaining a keen focus on customer preferences and feedback. Possessing the ability to quickly pivot, you will be required to take decisive action and make well-informed decisions to best serve customers, enhance overall satisfaction, and ensure customer retention. Driving operational excellence and fostering a culture of exceptional service delivery will be paramount, with a proactive approach to addressing challenges and continuously improving the guest experience.
Leveraging your business acumen, you will be responsible for analyzing the organization's operations to identify opportunities for optimization and increased efficiencies, while also considering future potential and innovation. You will be empowered to develop strategies that will enhance internal processes, systems, and the overall organizational structure at Mont Cascades. Spearheading change management initiatives that cultivate accountability and collaboration will be essential, while also ensuring continuous improvement and adaptability within the team.
Is this for you?
You are an experienced operational business leader with a proven track record of driving growth and excellence in a customer-focused environment. While direct experience in the waterpark or ski resort industry is advantageous, it is critical that you possess a professional background leading a successful business or enterprise and a genuine passion for delivering exceptional client service.
Throughout your career, you will have demonstrated the ability to contribute significantly to the scaling and expansion of the organizations you have worked with. You will embody an entrepreneurial spirit, displaying excitement for building and a proactive approach to identifying and capitalizing on business opportunities. Your strategic mindset will enable you to drive innovation and growth, while also leading by example both internally with your team and externally with guests and partners.
As the General Manager, you will be expected to balance creative thinking with a focus on operational efficiency and financial sustainability. Strong financial acumen and an appreciation for business metrics and data will be essential in enabling you to make decisions that drive profitability and operational effectiveness. You will possess the agility to pivot between competing priorities with ease, maintaining a clear understanding of the pulse across diverse departments.
Importantly, you will be a leader who brings your team together under a common and focused vision, ensuring clear accountability and alignment toward shared goals and objectives. Through an empowering, energetic, and adaptive leadership style, you will be an individual that your team gravitates toward for support, guidance, and mentorship. As a strong and open communicator with a working proficiency in both English and French, you will be capable of effectively engaging with all stakeholders.
