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We are a proud Canadian company in operation since 1993. We are well established leader in Power Tools, Power Tools Accessories, Hand Tools and other categories. We have 4 store locations, a Distribution Center and Head Office. Our stores have a wide selection of national brands with the latest products in the market. We proudly serve a broad spectrum of clients from the Contractor, Trades and Industrial users. We take pride in serving their needs. We are creating new and more opportunities for our team through expansion.

WHAT WE OFFER OUR EMPLOYEES?

• We are expanding and hiring candidates who are looking for growth and development opportunities
• Competitive compensation
• Comprehensive Benefit Package – extended health, dental, long term disability, and term life insurance
• All Staff are full-time which creates a stable work environment.
• Not required to work Sundays, evenings, or statutory holidays
• We are offering advancements through multiple channels - Retail, Distribution, and Head Office

RESPONSIBILITIES

• Provide Level 1 and 2 IT Support for all employees and stores (onsite and remote)
• Resolving technical support issues (related to PCs, applications, networking, Printers, etc.)
• Troubleshoot and support Microsoft Windows environments
• Troubleshoot and support standard desktop operating systems, and standard desktop applications
• Look to improve all aspects of the Desktop Support functions continually
• Visit all the locations and stores when required, to discover issues or complete issue resolution
• Efficiently troubleshoot infrastructure issues (network connectivity, printing, internet)
• Demonstrate time management skills by prioritizing and executing tasks in a high-energy environment
• Desktop imaging – New machine setup, PC refreshes, and Hardware replacements
• Track IT assets and follow the inventory management guidelines – Desktops, Laptops, and other peripheral equipment and familiar with low voltage cabling
• Troubleshooting and maintenance of IT hardware
• Provide on-call or onsite support after hours (if needed) and weekends
• Participates in and assists with facility-related projects.
• Travel to different store for regular maintenance or urgent issues
• Setup all IT equipment for new stores
• Excellent communication skills (written and verbal) - Excellent customer service skills
• Willingness to work flexible shifts which includes days, evenings, weekends, and holidays as needed

QUALIFICATIONS

• 5+ years of related experience in an IT Manager
• Expertise with VMWare, VSphere
• Expertise Migrating VMWare and Windows Servers
• Strong professional demeanor and work ethic
• Strong critical thinking skills and able to work independently
• Highly organized, detail oriented and self-motivated
• Experience communicating on a high level to a non-technical audience
• Experience working closely with end users, team managers and senior leadership
• Comfortable working in fast growth environments
• Excellent communication & documentation skills
• Ability to work calmly under pressure, multitask and prioritize
• Patience to solve technical problems with end users of varying technical aptitudes

Requirements

• Work Permit