The Role
North Star: Build long-term, profitable and collaborative relationships with clients to ensure they trust Mint as business advisors that can drive their businesses forward with our progressive creative work.
This role is specifically tailored for a leading global tech brand that is supporting business owners in Canada. Attention to detail, the ability to multitask various projects successfully and manage tight timelines is key.
The Account Manager will be responsible for the following:
- Manage client expectations and help to make all plans operational
- A strong team player, with ability to work independently at times. A flexible, results and service-oriented team member with a passion for creativity and innovation.
- Proven ability to successfully handle multiple projects in a fast-paced, deadline driven and high pressure environment.
- Demonstrated experience developing budgets, workback schedules, and production schedules along with excellent project management skills.
- Experience with digital and IRL event execution
- Work with internal team to develop a program plan that meets the client’s brief and budget
- Work with other agency departments to develop campaign creative, program presentations, email invites, digital event pages, microsites, direct mailers
- Work with the production team in asset builds such as signage, backdrops, activation builds, etc.
- Assist in the consistent delivery of client communications in a detailed and timely manner
- Support Client Service Team in the administration, delivery and maintenance of required client documentation including meeting notes, status documents, contracts (service agreements), project scopes, client budgets, payment schedules, invoicing, change-orders, forecasts, reports, and surveys
- Ensure that Mint processes are adhered to at all times ensuring appropriate sign-offs are secured internally and externally
- Forecast and track key account metrics and present to Account Director/Supervisor
- Provide strategic advice and recommendations to improve and grow the business
- Weekly status updates on program results,, client program reviews mid/end program
- Support with leading client meetings and presentations
- Make recommendations in the final program report geared to future business opportunities
- Elevate risks and collaboratively builds solutions with Account Supervisor or Director
- Any other duties required by the Account Supervisor/Director
Skills, Abilities and Experience:
- Requires at least 3-5 years of client service and project management experience with a focus on B2B events
- Experience working with multiple departments, within different disciplines
- Proven experience in digital and In-Real-Life event management and execution
- Understanding of national scope and differences in markets across North America
- Experience in managing creative design team and working within brand guidelines
- Experience in managing production teams in asset builds such as signage, backdrops, activation builds, etc.
- Ability to create presentation decks and present to clients with confidence
- Experience in B2B and/or B2C marketing is preferred
- Experience in managing and being apart of a team
- Ability to travel across North America
About Mint
We’re an independent creative agency made of culture creatures with multidisciplinary expertise across all major marketing disciplines.
Driven by creativity and inspired by humanity, we focus on brand love between companies and people. Our best work is done through true partnership, as an extension of and advisor to our clients. Guided by core structure, we build bespoke teams to collaborate on our client’s individual business problems to produce creative work that makes a positive impact on culture and the future.
Our Values
- Empathy - We believe the work is better when we consider the world through the eyes of others.
- Optimism - We believe in the good above all else; the good in people, the good in the world and the good in our future.
- Audaciousness - We are brave enough to try the untried and unexpected. And we dare to always follow through.
- Progressiveness - We fear status quo, so we break conventions and push to evolve, innovate and disrupt.
- Kindness - We are respectful, honest, transparent, inclusive, social and good to each other.
What we do: Advertising, Design & Branding, Strategy, Social, Digital, Content, Experiential, PR and Talent & Influencer.
Mint is committed to creating a diverse work environment and is proudly an equal opportunity employer.
