We all strive to make a positive IMPACT for ourselves every day. At our core, everyone also wishes to make a positive IMPACT in our community. At IMPACT KITCHEN, we believe in it so much, that those very words are part of our core values. We are always looking for positive, enthusiastic, energetic people to join our team. Though we are not a ‘full service’ restaurant, we need people who can excel in customer service, multi tasking must be a strength and believing in and/or living our core values is important. We look forward to adding your energy to our team and helping us make a positive IMPACT everyday!
OVERVIEW OF POSITION
The role of the General Manager is to run a profitable business. This role focuses on delivering the highest guest satisfaction while being fully accountable for all sales, COGS, people and standards within the location. The GM is the leader of the restaurant and a role model of Impact Kitchen’s brand, values and excellent staff culture.
Reports to: Regional General Manager
ESSENTIAL DUTIES
Daily:
- Review daily reporting, including KPI’s, Sales, Average Guest Count, Payroll, key item sales, guest check avg and effectively communicate to the team all pertinent information
- Through constant communication with the Manager on Duty (ARM/MOD), ensure the following is being executed at the highest level: Run the floor, role model standards, dress code and operating practices
- Daily systems check, manager logbook review and ensure action plan follow-up
- Staff relations; support staff issues, ensures proper employment standards and corrective action process. Coach, mentor and set the tone. Participate when possible and always lead by example.
- Guide training and career development initiatives; review all staff performance adjustments and notes of praise
- Oversee and ensure customer satisfaction and operational excellence; log and handle any concerns or comments with timely follow-up
- Internal contact for Health inspections, WSIB procedures, Inspectors and related audits
- Maintain engagement and build customer relationships and brand affinity
Weekly:
- Prepare weekly P&L and attend one on one with Head of Operations
Chair weekly management meeting, set objectives and follow-up on action plans; Assistant Restaurant/KM/Front of the House Supervisor development and weekly one on one’s
- Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction
- Prepare and sign off on weekly package to The Fifteen group
- Maintain Budget; complete weekly forecasts, sign off on all costed hourly schedules, staffing levels, payroll & inventory items
Monthly:
- Prepare P&L and attend monthly Operations meeting with Head of Operations, Head of Business Development, regional management and other GM’s
- Complete reviews & conduct monthly progress updates with all staff
Review staffing levels, bench strength and recruitment with KM and ARM
Financial reconciliation of all credit cards transactions
Quarterly:
- Town hall, culture events and leadership training initiatives
- Management strategy meeting
Annual:
- Participates in the annual budgeting process for the location
- Prepares business plan and forecast for the restaurant
- Details R&M and capital wish items to protect the locations assets
Always:
- Brand ambassador of Impact Kitchen at all times
- Qualified in all aspects of Front of the House leadership
Impact Kitchen was founded on the belief that food has the power to shape our daily lives. That real, wholesome ingredients, prepared simply and with integrity, can provide us with the energy to take on the day with ambition and optimism. Our flagship restaurant is located in the Corktown neighbourhood in the east end of Toronto, and we now have locations in the West End, Summerhill, and the Harbourfront.
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