Our client, located in Mississauga, near the airport, are longstanding members of the international forwarding community. Their core service is and continues to be International freight forwarding, inclusive of International air /Ocean, Canadian domestic, Transborder shipping, and brokerage services to name a few.
As a private Canadian company with a worldwide network of agents working from two locations in Toronto and Vancouver, they recognize the value of each individual. They offer an environment of collaboration, courteous and effective client services.
The Role
This individual will provide logistics support that exhibits a professional, business-like and efficient manner. The ideal candidate will effectively communicate with agents, customers and carriers, overseeing the daily operations and supporting existing and new and business ventures.
The Responsibilities
- Manage relationships with agents and customers
- Respond to agents and customers requesting rate quotes in an efficient and timely manner
- Strong interaction with sales and operations groups
- Present accurate and complete rate and service proposals with a goal of exceeding customer expectations
- Provide unique and effective problem solving relative to customs, agent and customer issues
- Build and nurture client relationships and channel customer feedback into the organization
- Investigate, assist and resolve any pricing discrepancy issues
- Inquire, follow up and effectively communicate any issues or concerns to customers
- Generate or assist with any required documentation for international shipments
- Assist with implementing and validating corrective/preventive actions as required
- Enlist involvement or assist with any issues or concerns from customers or agents
Qualifications
- Post-secondary education in a related field a strong asset
- 3 to 5 years’ experience in freight forwarding or transborder; international experience is preferred
- Strong Computer literacy with Microsoft applications and industry-related software
- Strong listening skills and attention to detail in all work
- Ability to ask the right questions and understand customer needs and be persistent in resolving outstanding issues in a timely manner
- Knowledge of international freight solutions and how to effectively and accurately manage complex rate quotes
If this interests you, please apply!!
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
