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General Manager – Aramark @ Brock University

Aramark Canada is currently seeking an experienced Food Service leader in the Niagara Region. Aramark @ Brock University requires an exceptional candidate with high-volume, multi-unit management experience. As the General Manager, you will lead a team of 8 to 10 managers overseeing multiple outlets, including national franchise brands, proprietary brands and large all you care to eat dining halls. With annual top-line sales exceed $10 million we are looking for a seasoned senior leader who is enthusiastic about managing and developing their team to deliver world-class services.

Key qualifications and responsibilities for the General Manager position include:

• Superior interpersonal skills: You will need to influence stakeholders at both the client and Aramark level and inspire the entire operations team.
• Strong Financial Literacy: Proven ability in analyzing financial statements, operating reports, budget variance reports and other financial statements with expertise specific to food, labour cost and inventory control.
• Daily oversight: Reporting into the Central Region, the General Manager will oversee Aramark’s daily food service operations across multiple outlets on the Brock University campus.
• Profitable management: You will be responsible for managing these services under contract with the client, ensuring profitability.
• Vision and leadership: Provide vision for growing the business while exemplifying excellent leadership.
• Safe and enjoyable environment: Focus on creating a safe and enjoyable working environment for our employees.
• Adaptability: Job duties may change, or new ones may be assigned without formal notice, so adaptability is key.

Responsibilities:

• Direct and lead a large, multi-unit food, beverage, and facility operation.
• Strong leadership of 200-300 unionized hourly staff, and 8-10 salaried managers regarding production, merchandising, quality, cost control, labour, scheduling, staffing, training, development, and mentorship.
• Manage client and community relationships on campus, continually assess operations, and develop plans to provide optimal service while driving employee and customer satisfaction.
• Prepare business plans, budgets, and forecasts, ensuring accurate and timely financial reporting for all business sectors and monitor financial operating results to achieve company and client objectives.
• Recommend methods, resources, and implementation for service improvement and growth based on operational needs/capabilities.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark’s Business Conduct Policy.
• Maintain procedures and compliance for purchasing, receiving, storage, preparation, HR, marketing and adhere to both Aramark and government record compliance.

Qualifications

University Degree or College Diploma in Hospitality, Business Management, highly preferred in an area of Food Service, Hospitality, or Business Management.

• Successfully demonstrated minimum 5 years’ experience in a leadership capacity.
• Experience working in a unionized environment would be a definite asset.
• Excellent computer literacy including Microsoft Excel, PowerPoint, and Word.

Requirements

• Work Permit