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information technology (IT) support technician

Part Time / Full Time
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information technology (IT) support technician Part Time / Full Time

6 hours ago
Waterfront Computers
Sydney, NS (map)

information technology (IT) support technician

calendar_today
Immediate Start

Job Description

  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 5 years or more
  • Information technology
  • Computer support specialist
  • Computer technology/computer systems technology
  • Work setting

  • Computer hardware or software retailer/wholesaler
  • Help desk
  • Consulting firm
  • General office
  • Private company, corporation or industry
  • Private sector
  • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Supervision

  • 1 to 2 people
  • Certificates, licences, memberships, and courses 

  • CompTIA Security+ Certification
  • Network+ Certification
  • A+ Certification
  • Computer and technology knowledge

  • MAC
  • Linux
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Mail server software
  • Communication software
  • Image editing software
  • HTML editing software
  • Website creation and management software
  • Web service design
  • Desktop publishing software
  • Database software
  • Mac OS
  • Python
  • Quick Books
  • MS Active Directory
  • JavaScript
  • MS Office
  • MS Windows
  • SQL
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • PHP
  • WordPress
  • Area of specialization

  • Project management
  • E-commerce
  • Security and safety

  • Bondable
  • Basic security clearance
  • Confidential security clearance
  • Criminal record check
  • Transportation/travel information

  • Own transportation
  • Own vehicle
  • Vehicle supplied by employer
  • Willing to travel
  • Willing to travel regularly
  • Valid driver's licence
  • Travel expenses paid by employer
  • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Manual dexterity
  • Attention to detail
  • Sound discrimination
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling
  • Own tools/equipment

  • Computer
  • Internet access
  • Cellular phone
  • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
  • Screening questions

  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have the above-indicated required certifications?
  • Workplace information

  • On the road job
  • Financial benefits

  • Gasoline paid
  • Mileage paid
  • Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Transportation provided by employer
  • Parking available

Requirements

  • Work Permit

About Waterfront Computers

Waterfront Computers in Sydney, NS


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