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Sedgwick Strategies is seeking a highly motivated and detail-oriented Operations Manager to join our dynamic team. The Operations Manager will play a crucial role in guiding the operations of Sedgwick’s business and ensuring the quality and accuracy of our deliverables to clients. This position offers an exciting opportunity to work in a fast-paced environment, collaborating with talented professionals on impactful projects.

The successful candidate has an exceedingly high attention to quality and detail, enjoys optimizing, is an expert writer and editor, and preferably has  a humanities degree (English, history, literature) where writing would have been a requirement for success. The successful candidate should be up to date on general employment laws/regulations and assist in their compliance. Ideally the candidate will have experience as a paralegal, finance manager, editor, or copywriter.

Applications must send a cover letter and CV to allie@sedgwickstraegies.ca to be considered. No LinkedIn applications will be considered.

Summary

The Operations Manager will provide projects support to our growing team, including implementing a project management system, tracking action items, and editing, reviewing and formatting client-facing documents. A major component of this job is writing emails, so excellent communications skills are required. Ensuring clients’ needs are being regularly met, and action items resulting from meetings are followed up on are central to the success of this role. 

Responsibilities

Company Operations - Implementing processes, and supporting HR & finance

• Support the implementation of project management software. Onboard staff onto system and oversee ongoing use.  
• Work to ensure organization operates efficiently and optimally, optimizing processes and workflows to maximize productivity.
• Coordinate and organize policies and procedures.
• Seeking efficiencies in systems and processes.
• Managing payroll. 
• Tracking staff documents including averaging agreements, WorkSafe documents, recording vacation and time off sheets etc. 

Quality Control - Document editing and proofing final reports

• Ensure Sedgwick’s product quality.  This demands an ability to write, a strong command of the English language and a particular attention to detail.
• Work with consultants, often with limited time, to properly edit and proof materials including proposals, letters, documents, PowerPoints etc.
• Detect any defects in the end product of our written materials before release to clients or other external audiences.
• Find and fix problems before Sedgwick materials are sent out.

Document Layout - Including formatting proposals, letters, PowerPoints for consultants

• This responsibility complements Sedgwick’s quality control of written documents. 
• ·Ensure that all materials produced by Sedgwick have conformity with our graphic templates and style manual.
• Ensure proposals, policy documents, letters, PowerPoints etc. all have a consistent and quality “look and feel” before leaving the office.
• The candidate is not required to produce these templates, but the ability to do so would be considered an asset.

Team Coordination 

• Coordinate information flowing into and out of executive and team meetings.
• Communicate and track action items and those responsible for those items on a daily basis. 
• Follow up with team members regarding the completion of action items.
• Report to the Executive on the status of team action items on a minimum weekly basis.
• Strategically manage agendas. 
• Work with client leads to prepare weekly status reports regarding all active client files.

Administrative Assistance 

As Sedgwick is a smaller business, the demands of the previous priority areas are not sufficient for a full-time position. This may change as we continue to grow. As such, the successful candidate with assist with official administrative items including:

• Liaising with office landlord on office maintenance and related items.
• Maintaining inventories of office equipment and software licenses
• Working with our IT consultants on hardware and software issues.
• Working with Sedgwick health benefit plan administrators.
• Records management (Cloud Drive systems). 
• Tracking staff holidays, sick days, and workhour averaging agreements.
• Seeking efficiencies in office related costs.
• General office duties.

Qualifications

• Humanities degree (English, history, literature), Operations degree, or Finance degree or equivalent practical experience.
• Proven experience in quality assurance, quality control, or a related role, preferably in a consulting or professional services environment.
• Strong attention to detail and exceptional organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Demonstrated problem-solving abilities and a proactive approach to identifying and resolving issues.
• Ability to work collaboratively in a team environment while also independently managing assigned tasks and responsibilities.
• Flexibility to adapt to changing priorities and deadlines in a fast-paced, dynamic work environment.

Work location

This position will be based in Vancouver, BC, Canada. A combination of at-home and in-office hours is expected. Travel, particularly to remote communities in Western Canada, may be required.

Work hours

Sedgwick Strategies’ work hours are typically 8:30 a.m. – 5:00 p.m. but this role is a position that requires flexibility based on business and client needs. Evenings and weekends may be required. Our workdays are dictated by the needs of the client and therefore may be highly flexible. Sedgwick does have designated days for working from home.

Salary 

The salary for this Coordinator-level position varies and will be commensurate with experience.  A discretionary annual bonus may form part of the employment contract.

About Sedgwick Strategies

About Sedgwick Strategies Sedgwick Strategies is a firm dedicated to assisting major projects to achieve success. In today’s politically charged environment almost every major project, from mining to transmission lines, is contentious. Modern companies need the tools necessary to de-risk their projects across diverse stakeholder groups. We are committed to getting worthwhile projects in the industrial, natural resource and infrastructure sectors to “YES.”

Our values include hard work and commitment, but we also strongly value compassion, service, and humility in our approach. We are implementers who want to help our clients reach success in a way that benefits them and the community they work in. And we are a fun place to work—we believe a job that provides quality of life and balance is a job that encourages the best in each of our team.

How to Apply

Interested candidates are invited to submit a resume and cover letter outlining their qualifications and relevant experience to allie@sedgwickstrategies.ca. Please include "Operations Manager” in the subject line.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Requirements

• Work Permit