POSITION: Senior Supervisor (Mandarin Speaking is an Asset)
Job Overview: Oversee the general day to day operations of the restaurant including environment cleanliness, staffing levels, guest management, inventory management and employee training/coaching.
Reports To: District Team Leader and Executive Management Team.
Key Responsibilities:
• Team Management: Oversee the work of servers, hosts, and other staff, assigning tasks and ensuring efficient performance. Manage pre-shift arrangements and coordinate staff breaks smoothly during service.
• Customer Service: Monitor dining area to ensure customer satisfaction, address complaints, and create a positive dining experience for patrons.
• Quality Control: Check dishes before service for compliance with the restaurant’s standards and address any discrepancies.
• Inventory and Stock Management: Manage inventory, including ordering supplies, monitoring levels, and ensuring sufficient stock for dining area. Handle requisitions appropriately.
• Staff Training: Train new employees and conduct ongoing training for existing staff on procedures, customer service skills, and safety protocols.
• Enforcing Health and Safety Standards: Ensure compliance with health and safety regulations, promoting proper hygiene practices and safety protocols.
• Shift Scheduling: Handle employee scheduling using Push to ensure coverage during peak periods, accommodating vacations or sick leaves.
• Handling Cash and Payments: Manage cash registers, process payments, and ensure accurate accounting of sales.
• Handling Reservations and Event Planning: Manage reservations and organize special events or parties, as required.
• Problem Solving: Address various service challenges, including customer issues, staff conflicts, and equipment malfunctions.
• Maintaining Cleanliness: Ensure the restaurant is clean and well-maintained, including both dining and kitchen areas.
• Monitoring Compliance: Ensure adherence to restaurant policies, rules, and procedures.
• Reporting and Communication: Provide regular reports to management and communicate essential information to staff.
Day
• 10:00 AM: Open restaurant.
• 10:10 AM: Conduct a thorough walkthrough to ensure the restaurant was properly closed the previous night.
• 10:20 AM: Consolidate the previous night's cash, respond to emails, and handle administrative tasks.
• 10:45 AM: Review inventory and place orders as needed.
• 11:00 AM: Brief team members arriving for their shift, discussing specials and any pertinent updates.
• 4:00 PM: Coaching Time - Select one employee for a 15-minute coaching session. Discuss their performance, identify areas for improvement, and share techniques and motivation to enhance their confidence and skills for the next day.
• Throughout the Day: Oversee operations, assist staff, engage with customers, and ensure smooth service.
• Closing: Supervise cleaning, prepare for the next day, and close the restaurant.
Night
• 5:00 PM: Arrive and review notes from the day manager. Conduct a walkthrough to check readiness for evening service.
• 5:30 PM: Brief evening staff on specials, reservations, and any specific instructions for the night.
• 6:00 PM : Manage floor operations, ensure customer satisfaction, and address any issues.
• 10:00 PM : Coaching Time - Select one employee for a 15-minute coaching session. Discuss their performance, identify areas for improvement, and share techniques and motivation to enhance their confidence and skills for the next day.
• Post-Closing: Oversee cleaning, finalize cash counts, check inventory, fill out the Night Lg report and send it to the corporation management and secure the restaurant.
Qualifications
Essential:
• 1-2 years of experience in a restaurant of similar caliber
• Strong oral communication skills
• Strength in training, developing, coaching and disciplining of the team.
• Ability to compute basic mathematical calculations
• Serving it Right certification
Desirable:
• Certification of previous training in liquor, wine and Japanese cuisine
• Strength in sales philosophy
• Drivers license
NOTE:
• A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
A UNIQUE APPROACH TO CLASSIC JAPANESE FARE
Join one of Canada's fastest growing restaurant groups. Hello Nori, with it's beloved take on classic Japanese cuisine, has established itself as a Vancouver favourite for made to order, omakase style hand roll service, and industry leading take away programs.
Become a part of this exciting team!
