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Assistant General Manager (Hybrid) – Café Crema & Freds Restaurant, West Vancouver

Location: Ambleside, West Vancouver

Position: Full-Time, Hybrid (Overseeing both Café Crema & Fred's Restaurant)

About Us

Café Crema and Fred's Restaurant are part of Catalog Hospitality—an independently owned, growing hospitality group rooted in genuine service, thoughtful food & beverage, and community connection. Our West Vancouver properties are high-volume, guest-focused, and quality-driven. We’re committed to exceptional hospitality, strong workplace culture, and consistent financial performance.

About the Role

We are seeking a Hybrid Assistant General Manager (AGM) to support both Café Crema and Freds Restaurant in Ambleside. This is a dynamic leadership position for someone who thrives in a hands-on environment, loves hospitality, and understands that great culture and great profit go hand-in-hand.

You will work closely with the General Manager to oversee day-to-day operations, drive team engagement, enhance guest experience, and support hiring, onboarding, and training. This role requires strong leadership presence on the floor and a proactive operational mindset.

Key Responsibilities

Leadership & Operations

• Support the GM across both locations in daily operations, scheduling, and floor execution.
• Lead by example with strong floor presence during peak service periods.
• Maintain high standards of cleanliness, service execution, and operational readiness.
• Manage daily checklists, opening/closing procedures, and shift execution.

Guest Experience

• Champion guest service standards; ensure consistent, memorable hospitality.
• Respond to guest feedback with professionalism and solution-focused approaches.
• Build genuine relationships with returning community guests.

Team Development

• Support hiring, interviewing, onboarding, and training for both venues.
• Coach FOH staff through consistent feedback, development, and accountability.
• Foster a positive culture built on respect, communication, and teamwork.

Financial & Profit Mindset

• Support labour management, smart scheduling, and cost controls.
• Understand COGS, labor targets, and how daily decisions impact the P&L.
• Assist with performance tracking, inventory support, and operational improvements.

Ideal Candidate

• 2+ years leadership experience in restaurants/cafés or hospitality.
• Availability to work weekends, and evenings
• Strong floor leadership: hands-on, present, and calm under pressure.
• Experience coaching teams and supporting hiring/training.
• Guest-focused with a warm, engaging, community-driven approach.
• Strong financial awareness and interest in business performance.
• Organized, proactive, and solution-oriented.

Requirements

• Serving It Right
• Work Permit