Key Responsibilities • Provide professional, responsive and friendly beverage & food service to members / guests • Demonstrate complete and accurate knowledge of the full menu, wine and drink list, dessert menu, specials and special items • Be attentive to members’ needs, circulate the room as needed and respond quickly. Always be ready to take food and beverage orders • Spot opportunities to offer suggestions for beverages, refill empty glasses and up-sell to increase sales • Use good judgment and discretion when serving alcohol • Recommend wines to accompany menu items • Stock bar with adequate wines, liquor, beer, pop, juices, fruit, glassware, ice swizzle sticks, napkins, straws etc. • Handle complaints with professionalism and tact. Take action if possible or escalate to the supervisor • Maintain a safe and clean bar environment – ensure all glassware and machines are clean, all surfaces are wiped and all equipment is turned off at shift end • Perform thorough close out procedures, including; clean and stock the bar area, remove all garbage and recyclables • Follow all Health & Safety policies & standards Requirements • Full knowledge of mixed drinks, wines, liqueurs and cognacs • Ability to mix drinks and know how to prepare a variety of cocktails and fancy drinks • Working knowledge of proper glassware use, handling techniques and garnishing • Pleasant, respectful and professional when communicating with others • Commitment to delivering exceptional service – courteous and friendly • Commitment to teamwork and cooperation • Effectively follow established health & safety guidelines and policies • Contribute to a positive work environment and demonstrate a positive attitude • Work in an efficient manner while managing multiple tasks and priorities • Excellent communication and interpersonal skills • Ability to build and maintain excellent relationships with diverse people, including kitchen and dining staff
