The Role
We’re looking for a strong, operational Assistant General Manager (AGM) who can lead a team, run the floor, and drive results in a busy airport environment.
This is a hands-on role — not a desk job. You’ll be partnering directly with the General Manager to manage daily shifts, support your team, and ensure our high standards of hospitality are executed flawlessly every day. If you’ve worked in full-service restaurants and are ready to step into a larger leadership role with a global industry leader, this is the perfect next step toward becoming a General Manager.
What the Job Really Looks Like
Operating in an airport comes with unique dynamics. To succeed here, you need to be ready for:
-
The Airport Schedule: Early mornings, evenings, weekends, and holidays are part of the hospitality reality.
-
The Pace: A fast-paced, high-volume environment with a constant flow of international guests.
-
The Security: All team members must be able to obtain and maintain an airport security clearance (RAIC).
In return, you’ll get exposure to:
- A structured, well-supported global corporate operation.
- A premium wine and food concept that stands out in the airport industry.
- A clear, fast-tracked path to GM roles within our extensive network.
What You’ll Be Responsible For
-
Floor Leadership: Lead daily service on the floor, managing labor lines and shift momentum in real-time.
-
People Development: Coach, train, and develop a high-performing team of servers, bartenders, and supervisors.
-
Operational Admin: Support scheduling, staffing, inventory, ordering, and tight cost controls.
-
Financial Performance: Help drive sales across wine, food, and retail offerings to hit location metrics.
-
Guest Relations: Handle guest opportunities with professionalism and cultivate a welcoming, premium service culture.
-
Compliance: Ensure a safe, clean, and fully compliant workplace in accordance with BC standards and airport regulations.
What We’re Looking For
-
Experience: 2+ years of leadership experience in full-service restaurants, hospitality, or premium wine/retail concepts.
-
Floor Presence: Strong floor leadership—you thrive under pressure and love running a busy service.
-
Team Builder: Someone who knows how to motivate, build morale, and hold a team accountable.
-
Wine Passion: A foundational knowledge of wine is a major plus, but a genuine eagerness to learn and share that passion is mandatory.
-
Tech Savvy: Comfortable with modern POS systems, Excel, and basic restaurant administrative tasks.
Requirements
- Must be 19+ (BC legal serving age).
- Valid Serving It Right certification.
- Flexibility to work a dynamic hospitality schedule.
- Ability to lift up to 50 lbs.
- Ability to successfully complete the required airport background check for security clearance.
Compensation & Benefits
-
Competitive Salary: $55,000 – $70,000 CAD (commensurate with experience).
-
Monthly Bonus Program: Earn additional income based on achievable location performance targets.
-
Free Commute: Covered airport employee parking OR a monthly transit/Compass card subsidy.
-
Health & Dental: Comprehensive medical coverage, including vision, massage therapy, and naturopathic services.
-
Future Security: Corporate pension/RRSP match program available after 2 years of service.
-
Paid Time Off: Paid vacation and sick days.
-
Shift Meal: $15 meal allowance per shift.
Additional Perks
-
Deep Wine Culture: Regular tastings, educational flights, and exposure to premium global suppliers and winery events.
-
Massive Airport Discounts: Generous employee discounts across all Paradies Lagardère dining and retail brands at YVR.
-
Career Development: Structured Individual Development Plans (IDP) and internal corporate sponsorship for professional growth.
About Us
Vino Volo is a signature concept within Paradies Lagardère, a global leader in airport dining and travel retail. We combine sophisticated wine selections, boutique dining, and world-class hospitality to elevate the journey for travelers worldwide. We are an equal opportunity employer committed to a diverse, inclusive, and welcoming workplace.
Why This Role?
If you want a clear path to becoming a General Manager, experience in a highly structured and profitable environment, and a role where you can truly make an impact on a team, this is the right move for your career.
Paradies Lagardère is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.
To Apply
If you have the leadership presence and hospitality drive we're looking for, we want to hear from you. Apply today to join the Vino Volo family.
