Blacksmith Bakery: Fort Langley Store Manager
Position Summary
The Store Manager oversees daily café operations and leads the team to deliver exceptional service, product quality, and hospitality that reflect Blacksmith Bakery’s standards. This is a hands-on, on the floor, leadership role that supports all departments: Front of House, Pastry, Culinary, and Dish - while ensuring the café runs efficiently, cleanly, and professionally at all times.
The ideal candidate must LOVE Hospitality, be a confident communicator, proactive problem-solver, and natural leader who takes pride in organization, cleanliness, accountability, and creating a positive, high-performing team culture.
Key ResponsibilitiesTeam Leadership & Culture
Lead, motivate, and support Front of House staff to uphold the highest standards of service, and deliver top notch hospitality while enthusiastically driving sales via passion selling.
Train, coach, and develop team members and Shift Captains through ongoing testing, feedback and mentorship.
Oversee onboarding and training of new hires.
Foster a culture of accountability, teamwork, and professionalism
Conduct performance reviews and support disciplinary actions alongside the General Manager
Daily Operations
Oversee all opening, closing, and supervisor routines to ensure consistency and efficiency.
We are a counter service café so the cashier role is key for guest interaction and hospitality opportunities. Basics include taking guests’ orders at POS, processing payment and delivering food and beverages to guests.
High level barista role (an asset but we will train) – confident in operating espresso machines, including grind procedures, dialing shots, trouble shooting bar issues, latte art, correct steaming milk procedures etc.
Delegate duties and keep the team focused and productive throughout the shift
Assign cleaning or secondary tasks during slower periods to maintain standards.
Continually monitor the floor to ensure tables are cleared, spaces are clean, and the café is guest-ready at all times.
Ensure regular (at least hourly) bathroom checks are conducted and overall cleanliness standards are maintained.
Stay actively present on the floor to support service flow and guest experience
Guest Experience
Ensure every guest is welcomed and served according to Blacksmith Bakery hospitality standards.
Resolve customer concerns promptly and professionally, escalating to the General Manager when necessary.
Maintain a warm, positive, and solution-focused approach to service recovery.
Product & Quality Control
Monitor all food, pastry, and beverage presentation to ensure company standards are consistently met.
Oversee showcase cleanliness, organization, rotation and full stocking at all times.
Submit showcase photos at designated times.
Communicate any product or quality issues promptly with Pastry and Culinary leadership and escalate to GM/Owners when necessary.
Inventory & Ordering
Manage Front of House ordering and vendor relationships.
Coordinate with Culinary and Pastry teams to maintain adequate stock of supplies, paper goods, cleaning products, and service items.
Scheduling & Administration
Manage staff schedules, approve shift swaps, and cover sick calls while controlling labor costs and avoiding overtime.
Complete opening and closing cash routines (Managers, Assistant Managers, and Shift Captains only).
Communicate professionally through all channels and stay current with management updates (including WhatsApp and email threads).
Escalate operational issues to the General Manager or Ownership as needed.
Training & Programs
Assist with implementation of company initiatives and training programs, including the 30% Hospitality Training Program.
Support ongoing product knowledge testing and service training and maintain team excellence.
Compensation and Perks
$24-$28/ Hour plus Tips (usually $2-$4/hr)
Quarterly Manager Bonus after probation.
Manager Meal Plan
Blacksmith Bakery is an artisan bakeshop café founded by Stephan Schigas and Bernice Farah in 2014.
Our flagship Café is built on the original site of Reid’s Blacksmith Shop, circa 1910 in Fort Langley BC. Today we have 4 Blacksmith Bakery locations in the Lower Mainland. Our second location, an express café, was opened at the Langley YNJ airport terminal building in the summer of 2020. In September 2022 we launched our third location, an express counter at our production facility in Maple Ridge. One month later we opened our fourth location, a bakeshop café bistro with licensed patio at Latimer Heights in Langley.
At Blacksmith we create real food using traditional artisanal methods, baked fresh daily on-site, in kitchens staffed by trained pastry professionals. Our hand forged viennoiserie, patisserie, cakes, eclairs, tarts, cookies, savories, thin-crust pizzas, gourmet bistro fare and casual comfort food draw customers from all over the Metro Vancouver region every day. At Blacksmith it’s not just about the food. We are very serious about coffee! Our baristas provide delicious, well-crafted coffee drinks created with our own Anvil espresso blend, roasted locally in East Vancouver by Agro Coffee Roasters.
Follow us on Instagram @blacksmithbakery or visit us online to learn more!
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