Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 2-3 days per week.
Role Summary
As the Inside Sales Representative, you will nurture ongoing relationships with Spa Partners by receiving orders and inquiries, and conducting daily outbound sales and follow-up calls. You will use your expert knowledge of products, product availability, and sales territories to provide key communications to the Spa Partners to increase sales potential. As the Inside Sales Representative, you will report directly to the Sales Team Lead.
Contract Coverage Details:
- 18-month position
- Opportunity for converting to permanent full-time employment from contract coverage
Responsibilities
- Assist Spa Partners with all aspects of their business while upholding all company guidelines
- Provide extraordinary customer service in a professional and friendly manner via phone and email
- Maintain a high level of knowledge of Eminence’s products and services to ensure all accounts are provided with accurate information
- Suggest additional and/or alternative products or services to meet Spa Partner’s needs
- Track adoption/buy-in for each new product launch in CRM
- Assist Spa Partners with support options for special events within the Promotions Budget guidelines
- Receive and confirm all phone, faxed, web and email orders from Spa Partners and OSRs, and process all orders the same day
- Perform Advanced Education Seminar notification
Qualifications
- Inside Sales experience (particularly in a call center environment) – minimum 1 year
- Customer service experience – minimum 2 years
- Client/account management experience – asset
- Outside Sales experience - asset
- Customer Relationship Management (CRM) software experience – asset
- Background in the Esthetic or Health & Beauty industry – asset
- Second language – asset
- Excellent communication, attention to detail, and multi-tasking capabilities
- Customer complaint resolution skills
- Computer skills (especially MS Word, Excel, Outlook, and PowerPoint)
Total Rewards
- Competitive salary, quarterly and annual bonuses based on individual and company goals
- 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
- Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application
Please submit a resume with a cover letter.
Applications are currently being reviewed. Immediate submissions are still welcomed.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
