1 Host job near Kitchener, ON, Canada

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Resident Engagement Manager (REM) creates a dynamic culture within the community that enables residents to identify and pursue their lifestyle wellness goals and interests within a supportive and well-resourced community.

JOB DUTIES

The Resident Engagement Manager (REM) has three areas of focus:

1. Facilitate and Curate Experiences with and for residents
2. Collaborate and Network with residents, families, team members, prospects, local organizations, and volunteers
3. Maintain Communication and Accountability Standards through written and verbal communication, monthly calendar and newsletter publications, and data tracking

Facilitate and Curate Resident Experiences                                                                                            

60% of duties fall under this area of focus; therefore, 60% of your time will be spent on these tasks in a given day or week.

Primary Duties

• Develop and lead a dynamic culture that promotes resident wellbeing, choice, and engagement
• Develop and implement programs in line with guidelines and brand standards
• Develop and pilot new innovative resident experiences and programs
• Leverage technology to develop, enhance, promote, and provide in-suite and group programming within the community to engage residents
• Oversee The Market per the guidelines, and identify ways for it to better serve residents’ needs
• Complete and maintain professional development training, and ensure team members complete necessary certifications and training as required

Collaborate and Network                                                                                                   

20% of duties fall under this area of focus; therefore, 20% of your time will be spent on these tasks in a given day or week.

Primary Duties

• Engage residents in collaboration, co-facilitation, and program participation
• Consistently implement and enhance the new resident welcome initiative, which supports new residents in connecting and feeling like they are a part of the community
• Foster strong relationships with local organizations, vendors, and contractors to further support resident engagement and wellbeing
• Grow and oversee a dynamic volunteer program for in-person and remote volunteers, including student internships
• Support the General Manager in the organization and take minutes for Town Halls and Resident Council meetings
• Connect with fellow REMs, including the National Director of Resident Engagement for ongoing support

Maintain Communication and Accountability                                                                                       

20% of duties fall under this area of focus; therefore, 20% of your time will be spent on these tasks in a given day or week.

Primary Duties

• Develop the monthly community calendar of events and newsletter
• Track all participation and engagement data per organization guidelines
• Complete leisure profiles on new residents within 14 days of move-in
• Analyze and review reports, surveys, data, and make necessary adjustments to program offerings
• Respond to emails within 24-48 hours or the next scheduled shift
• Plan and facilitate department team meetings. Meetings should be held,at minimum, monthly for general department operations and quarterly to plan larger community initiatives, such as special events and holiday celebrations
• Host a monthly Resident Planning Meeting and promote it on the monthly calendar
• Attend all required meetings within the community, including the monthly Leisure Services meeting
• Participate in the recruitment, selection, orientation, development, and performance management of team members
• Ensure all IPAC and infection control protocols are adhered to at all times
• Participate in departmental budget monitoring and annual fiscal preparation, inclusive of The Market
• Supervise the use of the organization’s transportation including vehicle maintenance, and driver training
• Order and maintain departmental supplies and equipment
• Conduct regular safety audits and inspections
• Process payroll information, if applicable
• Maintain and organize leisure areas and equipment to provide a positive “tour ready” experience
• Participate in the management committee structure and support the ongoing evaluation of operational systems and departmental progress and effectiveness
• Coordinate and supervise the volunteer and student placement programs for the residence, including recruitment, orientation, recognition, and evaluation
• Maintain a positive image of the residence through ongoing communications with the local community and media
• Perform other duties as required

MUST HAVES:

• A passion and commitment to promote, elevate, and support the health and happiness of seniors through lifestyle wellness experiences, including special events, outings, small and large group programs, and fitness based offerings
• Must be able to set priorities and meet time and calendar deadlines as workload may fluctuate as resident needs and occupancy change
• Effective verbal and written English communication skills required
• A degree/diploma in Gerontology, Kinesiology, Human Kinetics, Therapeutic Recreation, Leisure Studies, Health Promotion, and Health Sciences
• Minimum of one year of experience programming for seniors in senior living independent living, assisted living, or in a senior’s community centre environment or similar setting
• Minimum of one year of management and supervisory experience
• Certified to teach group land fitness and, where necessary, aquatic fitness to seniors through a reputable organization as approved by Sienna and/or willing to obtain within the first 60 days post hire
• Ability to maintain budget and quality standards
• Valid driver’s license and/or special-class license (or willingness and ability to obtain within the first 6 months of employment), and a clean driving record
• Current certificate in CPR and First Aid
• Certificate in Smart Serve/Serving It Right (or willingness and ability to obtain)
• Ability to meet the physical demands of the position, including lifting, portering, driving, and leading fitness programs a minimum of twice daily
• Familiarity with the provincial Occupational Health and Safety Act
• Proficiency in Word, Publisher, PowerPoint, and Excel, as well as virtual technologies such as Zoom/Skype/FaceTime
• Additional certifications (i.e. specialized fitness, dementia training etc.) considered a valuable asset

Please note: All offers of employment are subject to a Criminal Background Check (BC)/Vulnerable Sector Check (ONT), as well as, a 2-Step Tuberculosis Screening (TB Test) and negative COVID swab.

WORKING CONDITIONS

• Interaction with residents of all ethnic and cultural backgrounds
• Interaction with volunteers, team members, families, and guests with varying insights and ideas on what a recreation-based lifestyle wellness program involves
• Exposure to a combination of natural and fluorescent lighting
• Exposure to the elements (external building and property)
• Exposure to variable temperatures, both hot and cold
• Pushing/pulling objects, furniture, and/or equipment
• Crouching, kneeling, stooping/bending for short periods of time
• Walking and climbing stairs frequently
• Standing for long periods
• Possible manager on duty weekend shifts and general flexibility to work as needed, days, evenings, and weekends
• Transporting residents and or accompanying them on excursions outside of the community
• Completing administrative work, including planning and organization events, developing posters, monthly calendars, and newsletters
• Ability to teach a minimum of two fitness classes daily, with each class being 30-45 minutes in length
• Ability to facilitate a minimum of 4 programs during a 5hr shift

Requirements

• Work Permit