3796 Restaurant & Hospitality Jobs in Canada

1. About our Client: Our client is a pioneering leader in the e-training industry, providing advanced training solutions to critical industries worldwide. With a focus on optimizing operations and enhancing performance through integrated data and cutting-edge technology, our client supports over 50 million trainings annually. They are committed to continuous innovation and excellence in delivering customizable solutions across various markets.

2. About the Role: We are seeking a dynamic ITSM Manager to lead our client's service management team. This pivotal role involves overseeing the process leadership in incident management and change management on a global scale. The successful candidate will manage a team of approximately ten professionals, ensuring rapid response solutions for both internal operations and digital products. You will be instrumental in championing the ITIL framework, supporting 24/7 operations, and driving continuous improvement to enhance service delivery and operational effectiveness.

3. Requirements:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• At least 5 years of managerial experience in IT Service Management (ITSM) and/or IT Operations Management (ITOM).
• Proven expertise in implementing and leading ITIL-based processes and transformations.
• Strong leadership skills with experience managing diverse teams and fostering a collaborative team environment.
• Extensive knowledge of ServiceNow or similar platforms.
• Proficiency in change management methodologies and the ability to drive adoption of best practices in ITSM.
• Ability to develop and execute strategies and roadmaps focused on operational excellence.
• Excellent analytical skills with a track record of using metrics and KPIs to drive decisions and improvements.

Additional Information:

• Salary range: $130,000 - $170,000 plus performance-based bonus.
• Location: Montreal preferred, open to Quebec and Ontario provinces.
• Hybrid work model with occasional international travel.
• Opportunity for career progression and professional development through external conventions and conferences.
• Attractive benefits package including flexible schedules and the possibility for remote work.

Requirements

• Work Permit