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Role Description

This is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products and services. You will also process orders, update customer accounts, and resolve any issues or concerns that arise.

Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in using customer service software and CRM systems
• Understanding of customer service principles and practices
• Attention to detail and accuracy
• Ability to handle challenging customer situations with empathy and professionalism
• Fluency in both written and spoken English and French

Requirements

• Work Permit