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Our client in the automotive industry is seeking a Bilingual Financial Customer Service Specialist to manage outstanding Lease Return invoices. This role involves contacting customers to collect payments while ensuring a positive customer experience.

Job Type: Permanent, Hybrid.

Location: Mississauga, ON.

Responsibilities:

• Contact customers promptly to arrange lease end payments and follow up to ensure payment agreements are met.
• Mediate disputes between customers and dealerships to achieve mutually beneficial solutions and maintain brand loyalty.
• Respond to customer inquiries, provide necessary documentation, and complete accounts payable requests.
• Collaborate with peers and management to propose enhancements that improve customer loyalty within acceptable risk and legal constraints.
• Use analytical and negotiation skills to resolve high-risk accounts in a timely manner.

Requirements:

• Advanced spoken and written French (both will be assessed).
• Bachelor’s degree preferred, with focus in Business Administration, Computer/Information Science, Economics, or Finance.
• 2 years of Remarketing experience preferred.
• Proficiency in MS Office, especially Excel and Word.
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication skills.

Requirements

• Work Permit