WHO WE ARE
The Vancouver Club is a distinguished private members club nestled in downtown Vancouver. Established in 1893, the Club has a rich history and a commitment to exceptional service offering an array of amenities, including dining, function spaces, accommodations, and fitness facilities. The Club is dedicated to providing unparalleled meaningful experiences for its members.
OPPORTUNITY OVERVIEW
The Member Services team is looking to hire! The ideal candidate is dedicated to exceeding expectations of both our members and guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personable experience, the role is to provide excellent member services, strong communications, and additional to detail.
KEY RESPONSIBILITIES
- Plays a role in the development of Club culture that is conducive to maximizing productivity and efficiency, promoting open communication, teamwork and a spirit of cooperation and effective employee relations.
- Take reservations for all Club events and the Bar & Grill. Making sure to follow reservation policies. Communicating with the Concierge Manager to ensure confidence with reservation levels and numbers.
- Provide detailed tours of the Club, to prospective members and reciprocal guests.
- Review all materials concerning arrival schedules for members, room guests, reciprocal members, VIPs or any host or guest arriving for an event.
- Review daily events and function sheets; communicate any concerns to department heads.
- Welcome members and guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established policies and procedures.
- Be familiar with and accurately quote room rates and availability for current and future dates.
- Project an image of friendliness, professionalism and willingness to provide personalized services to members.
- Participate in resolving member complaints by communicating them to the Concierge Manager and assist in resolving issues.
- Perform all other duties as required including daily checklists.
QUALIFICATIONS AND SKILL REQUIREMENTS
- Ability to communicate effectively.
- Proficiency in a second language is preferred.
- Previous customer service experience preferred.
- Strong attention to detail and the ability to handle multiple tasks.
- Excellent communication and organizational skills.
- Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
- Ability to work with management staff and other employees in a professional manner.
WHAT WE OFFER
- Opportunity to grow your career with a highly reputable organization.
- Transit cost coverage.
- Daily staff meals.
- Staff fitness classes (yoga, barre, boxing, and others).
- Non-matched RRSP contribution after 1 year of employment.
- Extended health and dental benefits after three months.
- Health and Wellness allowance per year.
- Christmas bonus.
- Uniforms and dry cleaning.
- Staff events.
- 50% off haircuts at the Club's salon.
- Positive and supportive environment - we work hard and we love to have fun.
The Vancouver Club is a values-driven private members club that is deeply committed to building an equitable and diverse workforce.
We recognize that our greatest asset is our team. We welcome diverse perspectives, educational backgrounds, and experiences to best serve our team, our members, and our community. Join us in shaping the future of Vancouver Club and delivering exceptional experiences for our esteemed members.
The Vancouver Club is located in the heart of the financial district in Vancouver British Columbia
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