264 jobs near Montreal, Quebec

Représentant des ventes internes

Sales and Account Management

• Contacting customers directly to get an understanding of their current business needs.
• Call on and relationship build with dormant customer accounts that no longer purchase.
• Generate new sales of products into existing, dormant, and new retail pharmacy accounts.
• Manage assigned base of customers not currently ordering from with minimal sales activity.
• Distribute larger sales opportunities to outside Sales team.
• Call on new pharmacy accounts.
• Utilize effective sales pitch.
• Identify promotions that best suit the customers’ needs and win their business.
• Work cross functionally with Sales Directors, and Marketing.

Customer Satisfaction & Skills

• The Inside Sales Rep will be the 1st point of contact for their customer base.
• Inside sales reps will need to be able to speak in a friendly, professional way to customers and potential customers, listening to their needs and helping communicate options for them.
• Customers with direction on ordering and return process utilizing the process, policies and forms available.
• Pass on all Customer orders and returns in a timely manner to CSRs.
• Work with Outside Sales Reps to book product demos at existing, new, and dormant accounts.
• Managing customer expectations and transferring any escalated issues to sales rep and management when necessary.
• Assist Customer Service with communication and transaction modification for customers with backorders and/or item number changes.

Product Knowledge

• Maintains essential technical knowledge of all pertinent products that includes consumables and general knowledge of capital systems.
• Continually build technical knowledge of all products
• Understand all current sales strategies including sales discounts, promotional incentives, etc.
• Increase awareness of sales strategies, new product introduction, and skill development by attending meetings, self-learning, and training opportunities.
• Report any known adverse events related to product use to a superior.

CRM Maintenance

• Create and maintain new and existing customer account information. Example, Company profile and contact information.
• Record and track all Sales activities.
• Maintain accurate records of all communication with potential or existing customers including follow-up notes, customer contact information and primary decision maker.
• Enter all new leads received as well as possible prospects.
• Work closely with other members to ensure compliance to data inputs.

Other:

• Provide backup order entry support to customer service during high volume times.
• Occasional field visits to customer sites and or in collaboration with outside sales.
• Assist with marketing campaigns and promotions.
• Prepare mailouts and send them to customers.
• Participate in team activities.
• Quarterly check-ins to assess progress and receive feedback.
• Look for opportunities to create or improve work processes.

Must have 2 years of Inside Sales Experience in the Healthcare or Retail Pharmacy sector.

Requirements

• Work Permit